Elvis Ochoa
Sales Operations Specialist · King Electrical Mfg. Co.
Renton, WAIn My Own Words
Multi-industry sales operations professional. Experienced in collaborating cross-functionally between multiple departments. Business level fluency in English and Spanish.
Work Experience
Sales Operations Specialist
King Electrical Mfg. Co.2020 – Present
-Identify and eliminate process bottlenecks and inconsistencies. -Drive continuous improvement. (kaizen) -Create and maintain documentation on standard operating procedures. -Build and help to standardize business reporting for strategic analysis and internal business review. -Onboard new Microsoft Dynamics Great Plains (GP) users. -Conduct data integrity audits in Microsoft Dynamics Great Plains, which included a one-off integral review of several key fields for ~2,400 accounts. -Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management. -Played a major role in King's return process restructure, reducing the overall steps by 64%. Followed by crafting KPIs and general reporting that added oversight and sustainability.
Client Success Manager
Zones, LLC2019 – 2020
-Act as the primary point of contact for client escalations on an Enterprise book of business with net sales of $32.5M (CY2019). -Provide internal operational oversight into client Key Performance Indicators (KPIs), as well as coordinate resources to ensure we meet and exceed expectations. -Manage client run rate inventory and coordinate with the sales team and client to assure risk mitigation around aging inventory. -Maintain Zones online purchasing portal and standard items ordered by each account.
Client Coordinator - International
PlayNetwork2017 – 2019
-Managed the overall account relationship including customer retention, customer satisfaction, and revenue growth within the international client base, Enterprise and Local, with a focus on the LATAM (Latin American) region. -Accounted for developing and executing account contracts for a book of business, while ensuring they met their brand strategy. -Analyzed operational inefficiencies in relation to customer objectives to increase margin growth within the account base. -Spearheaded special projects and ensured that each internal department had a clear understanding of their role, client deliverables, and timeframes. -Maintained CRM (Customer Relationship Management) account information including account history, key contacts, contract status, and growth opportunity. -Collaborated with Billing and Collection teams to manage accounts receivable balances.
Associate Vendor Manager
Woot Inc, an Amazon company2017 – 2017
-Facilitated all interactions with the vendor base, including: identifying and signing up new vendors, creating items in the catalog, negotiating terms, managing promotional activities, resolving operational issues, and identifying competition and external trends for the Tools & Garden category.
National Accounts Service Coordinator
ACCO Engineered Systems2015 – 2016
-Coordinated HVAC (Heating, Ventilation, and Air Conditioning) and refrigeration service (service requests, approved repairs, preventive maintenance) with technicians and project managers while meeting the customer's standards. -Diligently billed completed service work while maintaining profitability. -Successfully rolled out a new mid-to-large sized National Accounts customer.
Corporate Retail Operations Associate
Billabong USA2007 – 2014
-Reengineered numerous business processes to optimize utilization of resources, including Billabong's returns strategy. -Extracted and performed analysis of case management data, identifying market trends, negative on-hand inventory, daily account audits, and daily production records. -Amended retail pricing errors through markdowns and markups in AS/400. -Efficiently resolved daily inventory discrepancies. -Skillfully executed sales audits by correcting daily POS polling and sales errors for monthly sales reconciliation. -Trained and mentored new hires in the software programs of AS/400 and QlikView. -Managed Lynden manifests to ensure cost efficiency. -Launched and coordinated initial new store opening shipments. -Allocated and released product to attain balanced stock and optimal sales performance. -Created and actively maintained the basic stock models for automatic replenishment. -Facilitated the fulfillment and allocation of customer special orders.
