Emily Levy
Sales Support Specialist · Houzz
San Diego, CA
In My Own Words
I am a result driven individual who enjoys working with teams and seeing processes from start to finish. I have a background in account management, digital marketing and SEO. My previous positions have focused on client management, customer support and back end database management.
Work Experience
Sales Support Specialist
Houzz2016 – Present
• Work as part of a national marketing team responsible for client engagement and building clients' online presence through our platforms. Consistently rank as the top performing team member over the past two years, receiving multiple acknowledgements and awards for successes in client retention. • Optimized and enhanced a national digital campaign for Home Depot so they saw an increase in their online exposure. Organized and created engaging content for their profile by uploading and tagging photos, adding facets and keywords and advertising their brand on Houzz through sponsored photos, banner ads and newsletter promotions. Home Depot saw a 150% increase in their online exposure via Houzz after a month and renewed their agreement for the following year. • Help professionals build their brands, connect with homeowners, and expand their professional networks by tracking clients' analytics to measure conversions rates, impressions and views. Use collected data to provide feedback to Account Managers and Professionals to restructure and enhance their profile. • Manage 400+ accounts a year, driving their analytics and resulting in a high retention rate of clients.
Account Manager
Wanna Pixel Inc. & UkuuPeople2015 – 2015
• Managed accounts for multi-industry nonprofit companies, working with clients to design and implement marketing strategies that best fit their cause. Recruited the largest account by revenue for 2015, Reach Out & Read Colorado. • Estimated and tracked project budgets, analyzing hourly expenditures, design cost and online advertisement space. • Curated ad content, targeting select consumer groups using a variety of social media platforms including Twitter, Instagram and Facebook. Used analytics to monitor social media posts, enhancing product allocation and conversion rates. • Collaborated with the web development team to build client websites and plugin integrations into our proprietary CRM software.
Retail Sales Associate
Boulder Ski Deals2014 – 2015
• Assists customers in finding the correct soft (apparel, gloves, hats, etc) and hard (helmets and goggles) goods • Responsible for creating displays, restocking inventory and completing store transfers. • Oversaw SKU check and organized weekly clinics with different vendors to learn about their brands.