Scott Robinson
Sr. Manager - Steamboat Sports · Steamboat Resort
Steamboat Springs, CO
In My Own Words
A proactive leader with strong analytical skills allows me to assess situations to create a successful environment. My approach to my work keeps me competitive and driving toward my future. With the ability I have to really relate to my team and colleagues, I am to be seen as a strong leader of teams and individuals.
Work Experience
Sr. Manager - Rental Operations
Steamboat Resort2024 – Present
Responsible for supporting combined Retail & Rental stores (includes Steamboat Square Sports, Sheraton Sports, Torian Sports, Grand Sports, Tune & Repair, Creekside Lockers Ski Corral & Ice Skate Rental) as well as daily and seasonal storage to meet or exceed the established Retail & Rental divisions financial targets, employee engagement scores (EES) and guest satisfaction (NPS) metrics. Leading a team of 4 Store managers, 14 supervisors and 84 staff. Oversight of ~10.8mm annual revenue.
Flagship Store Manager - Steamboat Sports Sheraton
Steamboat Resort2020 – 2024
Managing the largest rental shop at Steamboat Resort and one of Alterra Mtn Co's premiere retail & rental location. Leading a team of 7 supervisors and 38 staff. Oversight of ~6.2mm annual revenue.
Multi Unit Manager - Steamboat Sports Gondola Square, Demo Center, KVC, ThunderHead
Steamboat Resort2020 – 2020
Rental & Retail Shop Manager over 4 Steamboat Sports Locations: Gondola Square, Demo Center, KVC, Thunderhead Peak. Leading a team of 5 supervisors and 25 staff. Oversight of ~3mm annual revenue.
Administrative Coordinator of Rentail/Retail
Steamboat Resort2019 – 2020
The Rental-Retail Coordinator supports the Retail/Rental Director and This role is expected to perform administrative duties , in relation to the retail rental operations for SSRC.
Rental Coordinator
Steamboat Resort2018 – 2019
Responsible for data input for all Rental Reservations for the department. Responsible for managing and reporting on all SSRC rental reservations through various affiliate channels.
Shift Manager
Moe's Original Bar B Que2017 – 2019
Ensure proper and efficient opening and closing procedures to maintain low labor percentage costs. Maintain high food quality and customer service standards to ensure maintenance of “Best of the Boat” award.
Bike Technician
Steamboat Resort2018 – 2018
Assist customers in the best rental product for them including upselling to a lesson package for the best experience.
Restaurant Manager
Huntsville Barbecue Company2015 – 2017
Assigned responsibility for a new restaurant site in Ogden and grew sales from zero to $9,000/week in the first six months of operation. Monitored customer satisfaction and improved customer experience through careful attention to customer needs and wants. Positively and proactively dealt with customer complaints and successfully resolved them.
Snowboard Instructor - New Hire Trainer
Snowbasin Resort2014 – 2017
Develop personal snowboard lessons for clients to meet their personal needs while ensuring safety and creating a fun learning experience.
Night Operations Manager
Chick-fil-A-Franchise2016 – 2017
Oversee and lead evening operations in the restaurant ensuring high customer satisfaction ratings through the quality of product, employee demeanor, speed of service, and order accuracy. Responsible for maintaining hourly labor goal of <18%.