Matthew Houseman
Basecamp Guide · Burton Snowboards
Downingtown, PA
In My Own Words
Throughout my years at Appalachian State, I have been provided with opportunities to improve my professional and social skills. My previous position as Vice President of Marketing provided me with 2 years of experience in event planning, team coordination, recruitment, and budgeting. As a director in Appol Corps, I was able to improve my public speaking, as well as lead my own training to 20 plus students. My overseas experiences in China, Denmark, Ireland, and more have opened my eyes to different cultures and how we interact as coworkers, neighbors, and human beings. These unique events have led me to be a more effective leader and have opened my eyes to the different corners of businesses in all different job markets.
I have now finished my time at Appalachian with a degree in Commercial Recreation Management, and a minor in General Business. For my final semester I have just completed a marketing internship with High Gravity Adventures in Blowing Rock. This internship allowed me to practice my photography, host recruitment events, and manage portions of their social media accounts. With my recent graduation, I am seeking a full-time position with a company that can help me extend these skills even further.
Work Experience
Basecamp Guide
Burton Snowboards2022 – 2024
I serve as a frontline customer service representative, providing exceptional support and assistance across various communication channels, including emails, chats, and phone calls. In this dynamic role, I am responsible for delivering top-tier customer service experiences to our clientele.
Assistant Manager of Photography
Nantahala Outdoor Center2023 – 2023
Oversaw administrative duties that include scheduling photographers for retail or photo shifts and approving timecards. Ensured proper maintenance of photo equipment and training of new photographers to execute all daily tasks of the roleCollaborated with the marketing and customer service teams to enhance the overall customer experience through photography services. Ensure that the photography offerings align with the company's brand and contribute positively to the guests' memories of their outdoor experiences.
Zipline Guide/Course Operator
High Gravity Adventures Zip Line & Aerial Park2021 – 2023
I have an extensive background in event management, promotional marketing, program, and large group facilitation from my time at App State. I am currently obtaining certifications in digital marketing, Hootsuite social media management, and Google Analytics
Customer Service Representative
HILLS QUALITY SEAFOOD2014 – 2021
Maintain thorough knowledge of store merchandise. Calculate total payments received during a time period, and reconcile this with total sales. Developed constructive working relationships with others and maintain them over time
Appol Corps Director
Appalachian State University2018 – 2019
The responsibilities in this position include working with a team of 11 other directors to recruit, train, and supervise Welcome Weekend Leaders that guide incoming freshman students throughout Appalachian's Welcome Weekend.
Vice President of Marketing
Pi Sigma Epsilon Gamma Xi2017 – 2019
Managed the implementation and oversight of all marketing campaigns and fundraisers for the year. Work along the executive board to create new event ideas and opportunities for professional development amongst the chapter. Most importantly, the VP of Marketing was responsible for the Annual Charity Golf Tournanment including event flow, rules and regulations, sales and sponsorships
