Ashlie Wahlers
Customer Support Lead · Robinson Helicopter
Torrance, CA
In My Own Words
Experience in Accounts Payable, Accounts Receivable, Cash Sales, Billing and Mailroom. Skills in verifying and balancing reports, billing customers/vendors, answering phones and printing invoices/statements from Pitney Bowes mail machine
Work Experience
Customer Support Lead
Robinson Helicopter2018 – Present
Lead support team, enhancing response time, boosting satisfaction through strategic initiatives. Implemented training, improving team efficiency and service quality. Resolved complex issues, fostering client loyalty and positive relationships. Collaborated with teams to streamline processes, improving customer experience. Supported team with policies for a better workplace. Managed invoice processing, ensuring timely payments saving the company anywhere form 2-10% on discounts and reducing late fees. Collaborated with vendors to resolve discrepancies, improving our relationships with the supplier. Streamlined payment processes, contributing to a more efficient accounts payable department. Managed customer accounts to ensure timely payment collection and communication accuracy. Implemented strategies reducing overdue accounts, enhancing cash flow and financial stability. Collected and applied funds accurately, ensuring traceability and efficient bank deposits. Balanced daily cash reports for each branch, maintaining financial accuracy and accountability. Managed daily inventory for booths, ensuring no size shortages, enhancing customer satisfaction. Coordinated booth deliveries, optimizing stock levels and improving operational efficiency. Handled customer payments accurately, securing financial integrity and boosting sales reliability.
