Shawn Meyer
Client Service Representative · Los Angeles Angels
Costa Mesa, CA
In My Own Words
Relationship builder with twelve years of industry professionalism, growing client experience daily. Distinguished revenue and retention specialist, providing memorable season seat holder interaction. Strong ability to multitask across multiple projects simultaneously. Proven results throughout career with Angels Baseball.
Work Experience
Client Service Representative
Los Angeles Angels2009 – Present
• Champion of Angels Baseball Season Seat Holder customer service. • Key voice in evolution of Client Service as a one-stop shop for clients. • Steward of >$10mm revenue management annually. • Generating $150k+ additional revenue generation annually via product add-on and upselling. • 90%+ retention with season seat account basis yearly. • Caretaker of 400 season seat accounts. • Relationships forged with 800+ active season seat account holders • Leader in both quantity and best practices of annual in-season touch point programs. • Responsible for yearly game day department service and element scheduling. • Proactive, long-term relationships leading to revenue growth and client evolution.
Box Office Representative
Los Angeles Angels2007 – 2009
• Build and service season, group and mini-plan accounts using Ticketmaster Archtics, Ticketmaster Classic and Onyx Customer Center. • Aide disabled patrons with appropriate seating arrangements • Work with StubHub, Inc. and their StubConnect software to ensure ticketed fans are able to attend an event. • Analyze day-of-game issues using Ticketmaster FanUser software, assisting patrons with lost tickets. • Resolve credit card chargeback claims. • Accounts Receivable, processing payments for all season, group and mini-plan accounts.
Assistant Manager
Beach Bums Boardshops2006 – 2006
• Simultaneously supervised associates and scheduled shifts across 3 Orange County locations: Orange, Anaheim and Laguna Hills. • Trained new associates and management per company guidelines. • Prepared daily web orders for in-store pick-up. • Catered to customer shopping experience with an expansive product knowledge • Maintained a customer service level that exceeded sales goals.
Ticket Seller
Los Angeles Angels2006 – 2006
• Day of game ticket sales in the Angel Stadium ticket office using Ticketmaster Classic. • With an acute knowledge of stadium seating and pricing, satisfied walk-up customers to Los Angeles Angels baseball games in a quick, efficient manner. • Educated fans with general stadium information, directions and seat locations. • Daily balancing with cash, credit cards, promotions and coupons. • Assisted wheelchair and semi-ambulatory patrons with unique seating arrangements
Impact Associate
Abercrombie & Fitch2004 – 2005
• Greeted and interacted with customers throughout their shopping experience • Catered to customer needs with expansive product knowledge • Assisted in the expansion and implementation of 3 new company stores within the Ala Moana Shopping Center • Escorted VIP patrons while shopping, between multiple company stores • Created a fun and engaging environment for shoppers from around the world.