Jordyn Knox
Customer Service / Server · Fish 101
Oceanside, CA
In My Own Words
I am highly effective at anticipating and accommodating customer needs, as well as thriving in a high
volume, fast paced environment. I am a friendly, punctual and enthusiastic team member. In my years
of customer service experience I have learned that the most effective approach is that the customer is
always right.
Work Experience
Customer Service / Server
Fish 1012018 – Present
At Fish 101 I’m able to form positive relationships with customers while keeping a professional attitude in fast paced situations. I engage professionally with customers to make sure they are completely happy and want to come back. I answer any company and restaurant questions and provide honest opinions to guests on food recommendation in an informative and helpful fashion. I skillfully anticipate and address customer needs. I assist other team members when they need help with no hesitation. I manage closing duties such as cleaning and organization of the restaurant as well as handling and effectively stocking inventory. I effectively communicate with kitchen staff regarding customer allergies, dietary needs, and other special requests. Regularly check on guests to ensure satisfaction on food and drinks. I’m responsible for daily operations and deal with computer troubleshooting when needed.
Retail Store Employee
Pannikin Coffee & Tea2015 – 2018
I provided friendly and attentive service. I guided guests through the menu while demonstrating a thorough knowledge of the bulk coffee and tea assortment as well as items in the gift shop. I prepared bulk coffee and tea orders and created shipping labels to fill online and mobile orders. I operated cashier and Point of Sale (POS) system procedures. I dealt with all customer service phone calls for the front house. I counted the drawer at the end of the night and made sure the correct amount was left in the safe before leaving.