Ryan Evans

Project Manager | Customer Service

2015 – Present

Key responsibilities: • Provide exceptional customer service for a wide variety of clients. • Efficiently handle a high-volume of phone calls and emails. • Proficient product knowledge ranging from offset printing, large format, custom packaging, stickers, labels, signage and more • Help Desk Support for e-commerce website and private customer portals • Oversee multiple projects at a time • Ensure that all details are executed on time and within budget. • Assist design and pre-press departments with designs, typesetting, file preparation, layouts for Offset and Large Format Projects, and die-line creation. • Work directly with internal management and production team to assist with product development, web development, improving day to day operations. • Assist with providing custom quotes.

Sales Representative | Customer Support

2014 – 2015

Key responsibilities: • Efficiently Managed a high-volume of inbound and outbound calls. • Multi task in order to communicate with clients via phone and email • Set and maintained monthly sales goals. • Accurately tracked a daily pipeline of prospective clients. • Assist management with the training of new hires.

Sales Associate

2013 – 2014

Key responsibilities: • Consistently provide exceptional customer service. • Maximized dealership sales by meeting or exceeding monthly sales goals. • Maintained an extensive knowledge of all vehicle features, makes and models. • Assisted management team on weekly inventory updates. • Qualified buyers by understanding their requirements and interests and budgets. • Maintained the certified status of “Technology Expert”. • Oversaw the timely and efficient reconditioning of used cars, from start to finish. • Coordinated dealer-to-dealer trades • Supported and mentored new sales consultants according to corporate guidelines • and dealership requirements

2003 – 2004

High School Daploma

1998 – 2002

High School Daploma