Izzy Diaz: Senior Customer Operations Specialist in San Diego County, California

▪ Oversee aftermarket service support for a large portfolio containing products, such as antenna systems, satellite simulators, and transceivers, for commercial and DoD accounts, ensuring efficient processing of Return Material Authorizations for defective products. ▪ Maintain proactive communication with customer accounts regarding current and next-generation product lifecycles, from new manufacturing to end-of-life support, ensuring customer satisfaction and retention. ▪ Engage with third-party vendors and domestic partners to ensure the viability and efficiency of product support. ▪ Collaborate with cross-functional teams to allocate resources and balance inventory levels to support repair and replenishment for customer accounts. ▪ Negotiate large contracts and purchase orders with customers, meticulously detailing scope of work and the terms & conditions to align with Viasat’s legal group and operational standards. ▪ Generate and present detailed reports on open repairs, encompassing metrics on total units in repair, repair age, turnaround times, and revenue earnings for each supported product line. ▪ Demonstrate critical thinking by innovating Standard Operating Procedures (SOPs) to maximize operational efficiency and streamline processes.