Henry Osborne
Customer Account Manager · Backcountry.com
Crested Butte , CO
In My Own Words
I am a self-motivating hard worker with high energy with excellent communication skills. Thought-out my life I have valued how important organization is and lived in such a way. For me personally I value the importance of the outdoors and how it creates memories that will live for a lifetime and believe that the industry should reflect such.
Work Experience
Customer Account Manager
Backcountry.com2016 – Present
As a Customer Account Manager maintaining a healthy book of business of more than 2,000 customers for one of the largest online outdoor retailers. I worked one on one with each customer suggesting products, providing customer service, sales calls, and increasing incremental sales while maintaining a profitable gross margin.
Customer Service
Backcountry.com2015 – 2016
Maintaining Customer relations and resolving product and service problems by clarifying the customer's complaint; determining the cuase of the problem and finding the best solution.
Sales Associate
Gearhead Outfitters2015 – 2015
Working as a sales associate which includes handling sales transactions, customer service, and being knowledgeable about the benefits and uses of each product.
Retail Technician
Black Tie Ski Rentals2013 – 2015
Worked as a office assistant and provided customer service through rental distribution and as a ski tech.
Curator and Conselor
The Trailhead Children Museum2013 – 2013
Worked as a Curator and facilitated educational lesson plans for the summer program for ages 5-11.
Education
Recreation and Outdoor Education
Western State Colorado University2007 – 2013
Recreation and Outdoor Education
