Adriana Reza
ACCOUNT MANAGER · Cotton Links + California
Rancho Santa Margarita, CA
In My Own Words
Dedicated Account Manager successful at handling high account volumes and tough customers. History of working hard to achieve and exceed expectations. Expert coordinator and detailed communicator.
Work Experience
ACCOUNT MANAGER
Cotton Links + California2021 – Present
--Order entry and management, including pricing, blanks sourcing, packing/routing. --Coordinating directly with production floor and clients for scheduling and quality control purchases. --Direct to Garment/film transfer experience including application and shipping. --General customer service/client coordinator.
ACCOUNT MANAGER
LIQUID GRAPHICS2020 – 2021
Data/Order entry and maintenance, including blank sourcing and outsourcing management. General coordination between Sales, Production and warehouse. Customer service duties, including client communication and coordination between Sales, Production, and clients. Invoicing and purchase order updates. Sample management including production.
ACCOUNT MANAGER
INFINITE PERIPHERALS2019 – 2020
Provided account organization and management support for Account Executives and Channel teams. Order processing, including communication with clients and sales. Salesforce maintenance of accounts. Consultant on Quality Control and Marketing projects.
CUSTOMER SUPPORT REPRESENTATIVE
SOBEL WESTEX2018 – 2019
Main Support for multiple sales representatives and high end customers. Order Input and checking for all sales representatives, including order issue resolution. Prompt and accurate communication with customers. Report maintenance and communication with various levels of management.
ORDER ENTRY ADMINISTRATOR
ARTESIAN SPAS2017 – 2018
Receiving and confirming spa orders from local and international dealers. Order Input, creating work orders with various options. Trouble shooting spa order issues and correcting. Communicating with dealers and Sales Representatives to present cohesive options for customers.
ASSISTANT MANAGER
WHISTLE WORKWEAR2013 – 2016
Promoted from Lead Sales Associate. Opening and closing procedures, including entering the daily audit and balancing the till. Biweekly payroll computation. Sales supervision, including customer service training for new employees. Helping customers and cashier responsibilities. Special Ordering for customers, including contacting vendors and managing accounts. Invoicing, including managing Quickbooks account Checking in and accurately stocking freight. *Full position list from 2016-2017 is available upon request.
