Topher Ciufo
Sales Coordinator · Hydro Flask
Bend, OR
In My Own Words
Experienced account coordinator with a passion for the great outdoors. Leveraging my organizational skills and love for adventure, I excel in coordinating projects and building strong client relationships.
Work Experience
Sales Coordinator
Hydro Flask2022 – Present
• Manage and process customization orders for over 60 key accounts and 7 rep groups within the outdoor, coffee, and sporting goods channels. • Provide logistical support by collaborating with the warehouse to allocate, track, and close orders. • Collect and analyze key metrics to provide data-driven insights to our team using Oracle Business Intelligence (OBI). • Excellent sales track record with a high lead-to-order conversion of 41.2%. • Extended cross functional support to marketing team by assisting with events as big as Austin City Limits. Successfully managed 25 orders and over 6,000 units for the SWEAT Tour. (Hydro Flask was the head sponsor of the tour) • Offer exceptional customer service throughout the order process for accounts.
E-commerce Support
Burton Snowboards2019 – 2023
• Guided and educated customers about Burton, Analog, and Anon product lines, providing specific details about which products would best suit their needs. • Provide white glove customer service while answering inquiries about products, online orders, warranty, and technical support to Burton consumers. • Serve as the customer's primary point of contact - own customer issues, from start to finish.
Event Specialist
10 Barrel Brewing Company2022 – 2023
• Collaborate with staff to deliver exceptional guest experiences, fostering a positive and welcoming atmosphere. • Able to analyze event success, gather metrics, and provide detailed post-event reports for continuous improvement. • Ensure events align with company mission and values, maintaining consistency in messaging and brand identity throughout all activities.
Keyholder
Burton Snowboards2017 – 2019
• Provided customers with accurate product information. • Tasked with management responsibilities for the Headquarters Flagship Store. • Process customer transactions in an accurate and timely manner. • Consistently met and exceeded weekly and monthly sales goals.
