Sabrina Bales
Manufacture/Repair Tech and Customer Service Representative · Northwest River Supplies
Moscow, ID
In My Own Words
Hello all!
My name is Sabrina. I'm a Veteran of the United States Navy, I live in the Pacific Northwest and I'm a cat and dog mom. Over the years I've acquired skills that would make me a "Jack of All Trades" and I assure you I can perform when necessary. I work best in an environment where I feel respected and feel like my coworkers are after the same goals. I understand the need for results but know that the most productive work environment is one where we enjoy our work, and all feel welcome to be ourselves.
I have taken a break from school where I was studying Conservation Biology to focus on my newfound passion, photography. I enjoy backpacking, hiking and fly fishing occasionally, as well as reading a good book and enjoying the quiet and calmness of the mountains.
I look forward to new and exciting opportunities!
Work Experience
Manufacture/Repair Tech and Customer Service Representative
Northwest River Supplies2022 – Present
- Works within the repair department on an intimate team of four, completing repairs on various apparel products made by NRS and other watersport outfitters. - Provides customers with feedback on proper care of water sport apparel and lifestyle clothing, initiates returns/exchanges as necessary. Acts as quality assurance during the repairs process. - Utilizes Kenetic/Epicor to reference customer orders, record needed repairs upon intake of apparel products and creating orders to be shipped once repairs/exchanges are complete. - Utilizes Salesforce to communicate with customers via email. Utilizes Microsoft Outlook to communicate within the company.
Aviaton Boatswain' Mate Handler -
United States Navy2020 – Present
- Performs general military training as required for the Navy to stay. - Performs annual training and routine maintenance on three, Boeing 747's to ensure proper functionality of the aircraft so that the unit may provide worldwide logistics support for all military forces. - Assists current unit career counselor in acting as a liaison, on behalf of the Commanding Officer, to provide junior sailors with skill development, conduct career development boards and evaluate retention within the U.S. Navy Reserves.
Contact Tracer/Case Investigator
TekSystems2021 – 2022
(5 month contract) - Worked on a team of 9 CTs in tangent with Portland Public School (PPS) District officials and nurses to determine infection at 32 elementary schools across the district, ultimately providing quarantine information as set by the CDC. - Handled roughly 15 daily contacts in regard to possible exposure to COVID-19. Completed routine trainings to stay current with new strategies and tactics, maintain HIPAA protocol and managed varying stress levels of exposed contacts. - Communicated with team members and supervisors through various systems such as Google Teams, Google Voice and email. Established infection tracks utilizing Synergy and Excel.
Lead Contact Tracer/Case Investigator
TekSystems2020 – 2021
(1 year contract) - Oversaw a team of 8 CTs, providing information on escalations, ensuring the team had up-to-date information from the CDC as they processed new cases daily. Handled roughly 50 daily contact cases across the state of Texas in regard to possible exposure to COVID-19 ensuring the individual had all the vital information in terms of quarantine and recovery. - Completed routine trainings to stay current with new strategies, maintain HIPAA protocol and managed varying stress levels of exposed contacts. - Communicated with team members and supervisors through various systems such as Zoom, Skype, email and phone calls. Contacted potential cases utilizing Salesforce, Twilio and Omni channel.
Aviation Boatswain's Mate Hander - Supervisor
United States Navy2015 – 2020
- Developed and managed the training program in accordance with military requirements for more than 90 personnel resulting in more than 325 individual qualifications. Additionally held routine training throughout the month, submitting monthly training reports and ensuring all individuals are up to date and qualified to perform daily duties. - Mentored 25 individuals resulting in advancements, apprenticeships, Navy Achievement Medals and increased knowledge or personal responsibilities among junior personnel. - Performed and supervised routine maintenance of over 100,000 square feet of critical spaces and led a team of 10 individuals in pertinent repairs.