Rachel Pasturczak

· Exceptional customer service presence with the ability to organize and understand specific customer and vendor requests · Managed/maintained teams multiple wholesale accounts in addition to assisting other wholesale divisions accounts/prospects in CRM/ERP · Assisted sales team accounts by entering and monitoring shipments to ensure timely and accurate delivery of product and customer orders · Duties include sales calls, emails and questions; PO entry in FDM4, processing RA's, shipping claims and multiple time-sensitive tasks, etc. · Attended trade shows with company and open house events with distributors

· Efficiently and cohesively work with sales team to provide best-in-class customer service and maximize region opportunities · Communicate frequently and effectively with our dealers to monitor sell-through and drive future and at-once bookings · Meet sales objectives by supporting the regional sales manager with great communication organization and execution · Attended trade shows/global sales meetings and worked with the Regional Sales Manager to execute sales and growth plans · Enter orders and process transactions /information into CRM (ACT) and ERP (SAP byDesign) in an accurate and timely manner

· Support all US individual sales representatives/vendors in addition to wholesale and retail/consumer customers · Liaison between customer and outside sales representative/agencies · Setup/maintain customer files to enter/process POs/transactions into CRM (NetSuite and NuOrder platform) · Determine customer requirements and expectations in order to recommend specific products and programs · Monitor scheduled shipment dates to ensure timely and accurate delivery of product

· Ensures all goals and objectives for orders successfully go through to production and meets customer’s expectations · Responsible for managing (starting at) $1,200,000.00 and increasing to higher volumes · Provides support to account managers and other departments as needed · Creates price estimates, recaps and processes orders · Actively oversee and monitor threshold & station reports daily for appropriate follow-up on their sales teams orders

· Responsible for all inbound calls, entering/processing orders, answer all pertaining questions to products offered, manage RMAs/exchanges · Attended yearly trade shows and sales event meetings to network with Australian team to navigate and grow sales opportunities · Accomplished leading sales numbers for 2014/15 with upselling customers’ orders through consultative approach · Managed customer service team of three other associates, delegating tasks and goals to grow sales while growing customer satisfaction · Used Demandware, Magento, CyberSource, ZenDesk and AP21 to track customer orders and manage two million in ecommerce sales

· In control of developing specialized marketing/advertisement programs geared towards a specific demographic to obtain advertisements · Responsible for organizing networking events to earn new business while obtaining new vendor relationships · Coordinated and attended in-shop/off-site demos, trade shows and sales events to maintain/grow relationships and sales opportunities · Managed customer needs to specify which products will best suit their needs for the use of the products · Responsible for researching the latest trends in winter sporting merchandise to stay competitive in the marketplace

• Managed data entry on multiple capital accounts while keeping account holders up to date on account status. • Responsible for developing a schedule to delegate the department’s workload to meet the increase in high-level capital accounts through time management.