Nathan Armstrong
Fulfillment Associate · Amazon
Dallas, TXIn My Own Words
High-performing Operations Manager, leading teams of 200+ managing project budgets upwards of $10M and landing multiple interdependent, often competing, deliverables in a fast-paced, highly complex mobile environment where time is of the essence to provide an exceptional customer experience again and again. Business professional with over a decade in large-scale operations, project management, and event production, monitoring projects and programs from initiation through implementation, interfacing with internal and external stakeholders to develop processes, execute strategic plans and adapt situationally as needed. Demonstrated success in managing projects, leading teams, and achieving operational objectives for customers on time, within scope and budget, and with a high degree of customer satisfaction.
Cross-Functional Leadership • Microsoft Office • Problem Solving • Budget Management • Vendor Procurement
Accounts Receivable • Accounts Payable • Contract Negotiation • Organization • Critical Thinking • Adaptability • Self-Management
Initiative • Responsibility • Strategic Planning • Task Prioritization and Scheduling • Sound Judgment • Delegation • Analysis
Attention to Detail • Scope Definition • Project Planning • Multiple Concurrent Project Management • Forecasting
Status Reporting • Process Improvement • Staff Planning • Workflow & Scheduling • Compliance • Obstacle Removal
Conflict Resolution • Team Motivation • Creativity • Innovative Team Player • Leadership Development
Work Experience
Fulfillment Associate
Amazon2020 – Present
• Works with team consisting of Area Manager, Process Assistant, Dock Clerk, and Problem Solver to efficiently receive vendor packaged goods in the receiving pallet dock. • Exceeds hourly and daily receivable goals while practicing safe measures and keeping customers' needs at forefront. • Works with warehouse associates when receiving in floor load area; effectively communicating with forklift operators and unloaders in order to maintain an efficient workflow. • Safely operates powered industrial trucks / forklifts distributing freight across multiple departments. • Maintains outstanding attendance with punctuality on a daily basis.
Director of Operations
Danny Wimmer Presents2019 – 2020
• Provided senior level project management to deliver large-venue concerts and festivals, including all aspects of planning and execution, managing multiple events with overlapping and staggered deliverable timelines. • Prepared detailed forecasts and operation budgets, ensuring accuracy for monthly reporting goal achievement. • Worked with daily production and employee schedules to define workflow, increase efficiency, control costs, achieve project goals, and ensure employee health and safety. • Negotiated, approved and implemented 30+ vendor contracts per project, procuring funds and issuing contracts within plan and budget. • Prepared Emergency Response Plans for safety and compliance adherence with zero recorded incidents. • Collaborated with Public Safety authorities/teams to establish ingress and egress patterns and routes, while overseeing staffing schedules and traffic budgets.
