Morgan Kaiser
Customer Service Manager · Dubya USA
Aledo , TX
In My Own Words
Proudest member of the Fighting Texas Aggie Class of 2019! Majoring in Agricultural Communications, I hope to specialize in public relations and journalism and possibly have a digital arts minor! Grew up around dirt bikes and I hope to be involved in the motocross industry! Thanks and gig 'em!
Work Experience
Administration and Production Assistant
Dubya USA2023 – 2023
* Assist in production with custom wheel building * Manage logistics around daily purchase order completion * Assist with inventory control processes * Worked in partnership with floor supervisors to enforce an organized, smooth operation * Assisted sales team with administrative work and media
Customer Service Department Manager
Fasthouse2020 – 2022
Increased overall department efficiency by setting goals, assessing progress towards obtaining goals, and increasing capacity based on previously met goals * Built and maintained customer service relationships through targeted communication, evaluation of customer satisfaction, and strategic interactions at events * Fostered collaboration between the Customer Service, Accounting, and Shipping departments to increase customer retention and satisfaction * Grew the customer service department by creating, training, and leading a Customer Service Representative role * Created customer loyalty rewards via collaboration with the sales department and sales analytics
Supervisor
Incycle2022 – 2022
* Engage marketing and sales to ensure rider partnership satisfaction * Manage logistics around daily purchase order completion * Oversee inventory control processes * Worked in partnership with the Director of Merchandising on merchandising initiatives * Supervised sales team to meet organizational sales goals
Premium Sales Representative
Van Wagner2019 – 2020
Fostered repeat business and long-term partnerships with the Texas Rangers Baseball club and clients by developing and maintaining strong client relationships * Set and achieved Salesforce goals by consulting analytics to construct a lead list for customer recruitment * Planned and implemented effective sales acquisition via outbound calls and emails * Facilitated a successful launch of Globe Field by selling premium seats and suites to new and existing clients * Grew the Texas Rangers Baseball community by organizing business development meetings and proposals
