Meaghan LaPoint
SERVICE COORDINATOR · JARRETT FIRE PROTECTION
Nashville, TN
In My Own Words
I am experienced in Sales, Marketing and Customer Service and am seeking a position where I can use my skills and knowledge to add value to your company, while I continuously improving myself
Work Experience
SERVICE COORDINATOR
JARRETT FIRE PROTECTION2020 – Present
-Create and maintain a directory of service providers and resources as well as clients and client needs -Assess client issues and provide recommendations to fix problems -Expand the list of resources and providers to assure there are no gaps in services- -Answer telephones and respond to email inquiries in the office -Work with Marketing Team to ensure proper information is on website/forums -Work internally to assess different divisions of the company and create solutions to problems found
RETAINER SALES AGENT
SMILE DIRECT CLUB2018 – 2020
Utilize consultative selling techniques to present key selling points, features and benefits while remaining
focused on the customer's needs and expectations - Consistently reaching monthly and quarterly Retainer Sales objectives
GENERAL MANAGER
SPROCKET ROCKET PARTY BIKE2017 – 2018
- Promoted from Customer Service to Manager - Empowered employees to take responsibility for their jobs and goals. Delegated responsibility and expect accountability and regular feedback - Maintained employee work schedules including assignments, job rotation, training, vacations and PTO - Acted as a liaison between company and customers to maintain and grow strong customer base - Responsible for organizing meetings and events between Sprocket Rocket and local companies to gain exposure and grow brand awareness
CUSTOMER SERVICE SPECIALIST
KJB SECURITY PRODUCTS2015 – 2017
- Managed and developed new client relationships
- Oversaw projects from creation to completion including
planning, install and customer training
- Developed and maintained relationships with business stakeholders across accounts - Led re-brand strategy for specific product lines - Conducted competitor analysis to create effective marketing strategies using field intelligence and third
