Kia Zuend

Operations Manager

2021 – Present

● Partner with the Owner and Founder to ideate and activate innovation, growth, and strategic goals ● Oversee daily operations and guide teams within the company to execute projects and meet objectives ● Architect internal systems, processes and customer programs to ensure efficient operations across all business channels ● Design and implement company policies to facilitate effective business practices ● Private event sales, logistics, and account management ● Program classes for seasons based on trends in the DIY and crafting space

Senior Human Resources Generalist

2021 – 2021

● Partner with the HR Director to ensure HR initiatives support the long-term goals of the organization ● Codevelop, implement, and manage human resources operations, practices, and programs for a rapidly growing team ● Review, revise and refine internal processes to optimize efficiencies and effectiveness ● Design and administer guides and trainings for internal tools and best practices education

Business Operations Manager

2017 – 2020

Made strategic decisions in partnership with the Founder and CEO to plan and drive business development and long-term organizational goals ● Oversaw daily operations and guided all departments within the company to execute projects and meet company objectives ● Created and implemented company policies to facilitate effective business practices ● Implemented internal systems, processes and customer programs to ensure efficient operations across all business channels ● Owned end to end human resources and talent management operations, programs and policies

Employee Relations Coordinator

2016 – 2017

Land-based support of shipboard personnel, providing guidance to crew members and shipboard executive team using the established network ● Managed process and support related to all unexpected shipboard leavers ● Streamlined communication process and practices to ensure information is distributed to all relevant parties within agreed service timelines

● Maintained and tracked all action checklists and records across all unexpected leave types from initial communication to issue closure ● Created, implemented and organized document library for process, discharge folders, and disciplinary appeals cases ● Gathered, analyzed and presented monthly and quarterly employee relations activities and make recommendations for future action as they relate to new crew member satisfaction, unexpected leaver activity and exiting crew member feedback

Customer Service and Product Development

2016 – 2016

Execute conception and development of products in retail markets across North America. Work closely with Product Development Managers, Graphic Designers, Supply Chain, Sales and Marketing teams to achieve goals.

° Research, gather, analyze and identify market needs to ideate, develop, and prototype new product opportunities and concepts ° Follow and understand market and consumer buying trends to predict which products work best for the current market while maintaining brand vision and mission, and raising brand impact and strengthening product quality, value and brand recognition ° Source and work closely with overseas partners to find the best suppliers and materials for new and existing products ° Simultaneously manage 50-75 separate projects from conception to post market-launch reviews ° Collaborate with a cross-functional team, interacting regularly with Product Managers, Sales Leads, Marketing, Graphic Design and Industrial Design Teams

Human Resources Business Support Specialist

2011 – 2015

Administered company programs and initiatives, across the organization, as well as create and execute strategic solutions ● Managed employee and manager inquiries regarding Human Resources programs, policies and procedures, or direct to the appropriate source ● Owned new hires onboarding process, managing candidates in applicant tracking system, update Human Resources database and conduct new hire orientations ● Conducted exit interviews, as well as maintain and compile attrition/churn data ● Managed annual performance review process, goal setting, succession planning, Hi-Potentials, and ad-hoc/miscellaneous project support ● First tier support for employees and managers with employee relations issues ● Job analysis and job description creation ● Recruiting Coordination - Phone screens, interview loops and debriefs ● Created, analyzed and presented monthly and ad-hoc reports to Human Resources and Senior Leadership ● Coordinated and managed company-wide employee volunteer day program

Human Resources Assistant

2007 – 2011

Worked directly with Online Services Division HR Leadership and Executive Team to administer company programs ● Worked cross-organization to create and execute strategic solutions to address business needs. ● Manage employee and manager inquiries regarding Human Resources programs, policies and procedures, or direct to the appropriate source ● Created and prepared monthly and ad-hoc reports for CVP & HR Leaders ● Responsible for new hire processing and employee onboarding into the respective team ● Analyzed data to identify trends and recommend solutions ● Compilation of employee exit data ● Confidential Record Keeping ● Coordinated annual performance review process, goal setting, succession planning, Hi-Potentials, and ad-hoc/miscellaneous project support

Technical Systems Experience Office Application Microsoft Office Suites • Google Workspace

Human Capital Management ADP • Gusto • Workday • HeadTrax • Fidelio CMS MAPS • Deputy • Microsoft Dynamics 365 HR

Inventory Management Netsuite • Stitch Labs • Shopify • TradeGecko • Katana

Project Management • SmartSuite • ClickUp • Airtable • Asana • Basecamp • Smartsheet

associates

2006