Jonathan Blua

Director, Operations

Long Beach | United States

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In my own words

— Jonathan

Ecommerce and operational professional with experience in the fashion, lifestyle, outdoors and action sports verticals, as well as, structural operations in both the service and technology industry.

With proven ability to develop, support and grow brand businesses across multiple channels through developing processes to manage success. An effective leader in team collaboration and growth with extensive knowledge in the following areas: Business Operations; Product Management; Project Management; Technical Development; Platform Integration; EDI and API Integrations; Business Development/Strategy; Omni-channel Deployment and Expansion; Operation Analytics; Logistics, Strategy and Planning; Training and Team Development; Customer Service Operations; Inventory Management; Warehouse Management Systems; 3rd Party Partners and Management; Site Optimization

Trajectory

Sep 2016 — Now

Director, Operations · Onestop Internet

Partner across all departments to identify technical impacts and help design, develop, enhance and maintain solutions to improve efficiency; identify opportunities for cost savings and growth; expand interdepartmental knowledge and understanding; lead platform integrations.

Aug 2015 — Sep 2016

Product Manager · Onestop Internet

Led development, enhancement, and integration of enterprise OMS and WMS partner; host stakeholder meetings; define OMS and WMS roadmaps; lead new feature R&D; workflows and wireframes; define project details and user stories to guide development.

Sep 2014 — Aug 2015

Sr. Account Manager · Onestop Internet

Managed strategy and operations for multiple fashion brands. Developed partner relationships; customer acquisition and retention; strategy creation and execution; partner and platform technology development; partner and platform UX/UI development; managed third-party vendor evaluations; integration and documentation; department training; process documentation.

Oct 2013 — Sep 2014

Account Manager · Onestop Internet

Owned strategy and operations for multiple brands. Developing partner relationships; customer acquisition and retention; strategy creation and execution; partner technology development; partner and platform UX/UI development; site-wide redesigns.

Apr 2011 — Oct 2013

Manger, Operations · Onestop Internet

Developed, implemented and managed new software, policies, and processes to improve efficiency and accountability of daily internal and partner operations; logistics management; company project management.

Nov 2009 — Apr 2011

Analyst, Call Center · Onestop Internet

Developed, aggregated, and distributed all Call Center data analysis reports and daily KPIs used to support 30 plus brands across multiple verticals, ecommerce inbound calls.