Jess Rodriguez
Sales Department Lead · REI (Recreational Equipment Inc)
Orange, CA
In My Own Words
I am a dynamic young adult that is a team player and highly motivated. I possess strong organizational skills and I build trust with everyone I work with and create a positive working environment. I am a strategic planner with strong communication skills and an acute attention to detail. I ensure that safety is my top priority with customers and fellow employees by knowing crisis intervention techniques. I am courteous and kind with everyone I meet to ensure that others have a pleasant shopping or working experience. I am show ready at all times in my appearance and in my behavior. I am efficient in everything that I do so that I may maximize my personal sales at any opportunity. I make sure that the customer is always having a pleasant time by asking questions so that I may create a relationship and help them find what they are looking for and more.
Work Experience
Sales Department Lead
REI (Recreational Equipment Inc)2020 – Present
As the Department Lead for Camp, Rentals, In-Store Trade In’s, and Co-Leader for Experiences and Events, I manage our floor staff as well as any issues that take place in any and all of these departments. I assist in visual merchandising and re-stocking. I work with my department to create a welcoming work environment and train employees on the specific needs of the department as well as product knowledge. I successfully rolled out our digital rentals program as well as organized the training and development for the team. I field customer service interactions, complaints and compliments alike, as well as determine safe working systems for my departments. As Co-Lead of Experiences and Events, I manage and organize vendor visits as well as outdoor events, such as: volunteer opportunities, team building gatherings, classes and teaching sessions in store.
District Manager, Event Coordinator, Store Buyer
Gear Coop LLC2018 – 2020
As a District manager I have a thorough understanding of retail aesthetics and customers. I possess strong analytical skills and I am a good problem solver. I am in charge of hiring, training and developing teams. Other responsibilities include ensuring district-wide customer satisfaction and product quality while managing the territory's financial performance and managing safety and security within the district. As an Event Manager I Identify the client’s requirements and expectations for each event. Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order. Manage all event set-up, tear down and follow-up processes. Maintain event budgets. Book venues, entertainers, photographers, and schedule speakers. Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards. Assess an event’s overall success and submit findings. As a Store Buyer I am primarily responsible for the planning, selecting and buying of merchandise for my company's retail establishments. Duties include market research, competitor analysis, product evaluations and testing, monitoring purchase orders and creating reports for the management team.
Seasonal Sales Associate
Nordstrom2015 – 2016
As a Sales Associate I greeted customers, responded to questions, improving engagement with merchandise and providing outstanding customer service. I Operated cash registers, managed financial transactions, and balanced drawers. I achieved established goals and directed customers to merchandise within the store. I increased store sales with my superior product knowledge and maintained an orderly appearance throughout the sales floor. I also introduced promotions and opportunities to customers while cross-selling products to increase purchase amounts.
Sales Associate
Disney Incorporated2014 – 2015
Reason for leaving: Seasonal Employment Disney Incorporated Guest services Operating registers Stocking Operations Loss Prevention Creating relationships with guests and helping them find exactly what they are looking for and more Knowledgeable about products and prices Helping Multiple Guests at a time with ease
