Jeremy Wassenaar

- Oversee the hiring, onboarding, training, and scheduling of 25+ front desk and setting staff. - Develop and oversee the monthly budget for each department. - Regularly review and update Yelp/Google pages and Wordpress-based website. - Create, implement and standardize SOP’s, training manuals, and employee handbooks. - Design and roll out promotional programs to maintain average membership growth of 18 per month. - 25% increase in Social Media account engagement over the past 30 days.

- Direct all operations of a 15-20 person team including scaling the team of agents with budget in mind. - Design and carry out processes, SOP’s, training manuals, and employee handbooks. - Report key metrics including CSAT, NPS, KPI’s to the Executive team on a weekly and monthly basis. - Constant evaluation of processes and recommend opportunities for improvement. - Work with 7 departments in project development to maintain average monthly growth of 36% and decrease monthly chargebacks from 14% to 2%.

-Assist Creative Team in the building of office supplies, furniture, -Utilize on-the-spot creative thinking skills to implement and design office layout. -Utilize allotted budget creatively for each project in order to accomplish all tasks and take vision and turn into reality. -Brainstorm and work with a team of 10-20 people at a time on certain projects.

- Coordinate and manage an average of 6 projects per month. - Logistics planning, construction permitting submissions, time/plan supervision. - Planning and coordination for 3 tradeshows annually. - Create and implement post-sale PIP’s (Personalized Improvement Plan). - Standardize all documents including sales contracts, operations manuals, installation checklists, and sales offer letters. - Decreased freight costs from $2,200 per shipment to $1,400 by building relationships with 3PL companies.