Jeffrey Gibbs

Location Manager, Waco, TX

2018 – 2020

- In charge of special order fulfillment for customers working with 3rd party vendors. - Managed inventory based on seasonal needs based on YTD data. - Built and maintained local and national vendor relationships. - Responsible for generating sales and providing basic sales training to employees - Generated over $100k in Sales in first 5 months with no outside marketing. - Installed and managed retail operations for San Diego based Surf Shop company. - Local HR, hiring, training and maintaining operations. - Responsible for inflow/outflow of cash, deposits and reporting. - Provided excellent customer service noted by very loyal clientele. - Responsible for customer service and having the ability to diagnose and troubleshoot customer issues.

Brand Ambassador

2016 – 2018

- Provided project management and oversight in event production environments. - Acquired and allocated vendors services and production resources. - Successfully launched new products in an experiential marketing environment and assisted in creating social media content to further enhance brand awareness. - Increased sales, retail experience and brand loyalty by educating customers via one-on-one interaction. - Built customer confidence by actively listening to their concerns and giving appropriate feedback. - Submitted detailed, accurate reports for inventory, payroll hours, and material used. (Brands represented include: Dell, LG, PGA, Starbucks, Bird's Eye Records, Austin Country Club, Mark Ten, Silver Whisk and The Maids Serving Austin) Surf Operations

Producer, Project Manager

2003 – 2016

- Created, organized and maintained virtual work-flows for logistical operations. - Created company Standard operating procedures. - Executed vendor, locations, and talent acquisition. - Produced, shot and edited videos for local business web content. - Produced schedules for cast, crew and equipment, managed production days. - Oversaw daily department operations, controlled for quality of product, and delivered finished product.

Wave Operator

2016 – 2016

Austin, TX - March 2016 - November 2016 - Responsible for primary and support functions to carry out facility operations. - Trained as Wave Operator, responsible for setup, calibration, and emergency procedures/shut down of proprietary Wave Garden technology.

- Graduate of the very first NLand NASCO water safety training certification class. - Provided instruction to beginner guests in a structured setting, assessing abilities and progress. - Aided in the development of SOP's regarding general operations, safety, and guest/co-worker relations. - Provided an outstanding guest experience in and out of the water to drive the NLand brand.

Co-Founder / Producer / Project Manager

2012 – 2016

Co-founded two startup companies and developed business strategies intended to aid creatives seeking to accomplish successful crowd funding campaigns. - Developed a proprietary funding system for "Cause-Based" feature films via CRS and corporate advertising budgets, crowd funding, and sponsorships. - Developed and managed IT responsibilities including web development. - Worked as part of a team developing an SaaS for clients to accurately translate social reach into prognostic data in order to validate the efficacy of fundraising campaign success. - Managed CRM databases and Email marketing campaigns. - Placed in charge of sales, vendor acquisition, customer acquisition and retention, and customer service. - Developed products designed to acquire data, test viability, and produce standard operating procedures ensuring the highest level of campaign success.

Logistics Analyst Specialist

2014 – 2015

- Conducted research on logistical operations for Dell, Inc. - Responsible for tracing and tracking of air cargo movements for entire U.S. Western Region. - Developed and leveraged relationships at CEVA Shipping Network hubs and regional/local stations. - Created and analyzed daily reports for client and next day action items. - Participated in daily debriefings and contributed to operational restructuring transition.

iOS Advisor / Learning Specialist

2012 – 2013

November 2013 - August 2014 - Specialized in teaching the use of Apple products to new and upgrading customers. - Responsible for probing, gaining agreement on, isolating and resolving technical mobile device issues. - Maintained a 97% Customer Satisfaction Rating. - Promoted sales of Apple products. - Upheld customer experience levels resulting in Apple's industry leading 80% CSR. - Promoted and maintained the company's brand and reputation for quality and service. - Nicknamed "Mr. Serious" by our iOS Team, "Team Truck Month".

Assistant Manager of Repairs / Technician / Sales

2009 – 2012

Responsible for maintaining 60 year reputation for highest satisfaction in repairs for Austin's leading appliance sales and repair company. - Assisted in the oversight and transition for department during change of ownership and location. - Developed and maintained vendor relations, inventory, and ordering for repair department warehouse.

2 of 3

- Responsible for diagnosing, troubleshooting and repairing residential appliances to comply with manufacture specifications or warranty requirements.

Office Manager, Project Supervisor, Assistant Sales Manager

2001 – 2010

Served as company's first Office Manager, and maintained customer satisfaction and customer retention. - Implemented and managed Level 2 expanded services, increasing customer loyalty and sales. - Performed duties as Assistant Sales Manager and Assistant Field Supervisor. - Created and maintained inventory catalogue for parts and equipment. - Supervised employees and supported customer relations during large projects in the field. - Performed IT technical support for operations and networking equipment. - Maintained and repaired commercial appliance equipment and minor fleet vehicle repairs.

V.I.P. Guest Relations

2007 – 2008

- Solely responsible for Austin and national V.I.P. guest concierge and guest experience. - Assisted in daily close-out reporting. - Contributed to daily briefings regarding guest relations, sales, and product and service knowledge. - Learned that Local radio talk show host Jeff Ward is in person exactly as he describes himself on-air.

Onboard Operations Manager

1998 – 2000

- Implemented department-wide standards for V.I.P-level passenger experience. - Worked closely with management in New York City in order to develop streamlined standard operating procedures to be implemented across international company operations. - Responsible for the creation and sales of high quality products as well as oversight of sales, daily operations for photo staff and printing operations onboard. - Organized special events such as Captains dinners, anniversary parties, and weddings. - Implemented new marketing strategies as well as increased product quality in order to generate greater PPD (passenger per day) revenue.

B.F.A.

1993 – 1997

B.F.A.