Jazmin Arreola

•Proof read and adjusted format of 6+ lab reports daily while checking for accuracy and clarity. •Gave direction and feedback to report writers in China and Taiwan to complete reports. •Clearly communicated with lab in Long Beach, Taiwan and China to attain chemical and mechanical performance results needed for clients reports. •Communicated and work closely with sales department to ensure appropriate testing was being conducted. •Understood state standard regulations to test products appropriately and produce reports that ensured new product safety.

•Data entry: Entered 10-15 mediation requests into system and allocated to dispute coordinators and mediators across the nation. •Effectively answered 10-15 emails for mediation requests daily. •Eased distressed people on the phone and via email by empathizing and re-assuring their mediation would process quickly and assisted with resolving dispute. •Worked closely and developed long-term relationships with other MBIE managers and staff in order to transfer knowledge and learning.

•Built connections and relations with potential agents, schools and companies. •Raised brand awareness to familiarize current partners and prospective consumers. •Wrote weekly blogs to engage and find Beek's interpersonal voice. •Used Twitter to communicate with South American schools.

• Wrote daily blogs in an organized timely matter to engage the WoodSnap customer community. • Contributed writing with sentiment to online product descriptions to make product appealing to customers. • Demonstrated initiative rebranding a product base blog to a lifestyle blog resulting in customer involvement.