James Wilson

• Greeted and registered guests and issued room keys. • Performed concierge services for a 4-star, 485-room hotel. • Recommended top dining and entertainment options for guests in Orange County • Balanced all rebates and other miscellaneous charges. • Monitored room availability using PMS software. • Processed credit card transactions during the checkout process. • Served as public relations representative for the hotel. • Supervised 4 person front desk staff. • Monitored the appearance and performance of the front desk staff. • Fostered strong working relationships with all hotel departments.

• Trained in Fidelity Investments health and welfare department. Answered inbound calls about Health, Dental, Vision, and Pension benefits for customers nationwide. • Provided accurate and appropriate information in response to customer inquiries. • Improved customer ratings by 90%. And maintained up-to-date records at all times. • Developed effective relationships with all departments through clear communication. • Achieved satisfaction rating of 97% within 2 months, exceeding corporate target.

• Responsible for the project management/ staffing of an event marketing agency, representing CPG companies such as Nestle, Microsoft, etc. • Spearheaded the full cycle recruitment process, including posting, mining, cold-calling, screening, contract negotiations, and offer extension. • Communication with directors, needs analysis, and establish goals and time-lines. • Conducted reference and background checks on all job applicants. • Developed creative recruiting strategies that met anticipated staffing needs. • Communicated the duties, compensation, benefits and working conditions to all potential candidates. • Brainstormed ideas to create a program to attract highly sought-after job skills. • Maintained an accurate candidate tracking system. • Built social networks to find qualified candidates. • Recruited for various positions across multiple sites in NY, NJ, TN, FL, NC, SC. • Researched and recommended new sources for candidate recruiting.

• Managed team of 25 professionals. • Developed and rolled out department's first incentive performance plan which motivated staff and boosted sales by 23%. • Served as mentor to junior team members. Assessed strengths, as well as identified areas needing improvement. • Executed integrated advertising campaign across multiple media channels.

• Daily duties included working with consumers, and store level employees to resolve customer complaint, or tech related complications in over 150 stores across the western region. • Reviewed, and processed or denied all employee reimbursements • Assisted new hires in the completion of on-boarding paperwork, and obtained necessary documents for employment within the state of CA. • Made all travel arrangements for over 15 marketing executives, whom each traveled 40% of each month. • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. • Designed electronic file systems and maintained electronic and paper files. • Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, and scanned documents. • Created PowerPoint presentations used for business development.

• Identified prospective clients using lead generating methods and performing an average of 60 cold calls/ day. • Guided clients in an effort to identify needs, and establish purchasing requirements. • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. • Retained and ensured proper handling and care of 50 previously existing/ and newly acquired client accounts. • Daily inbound calls orders, faxes, backorders and credit memos for assigned accounts and clients. • Consistently met and exceeded department expectations for productivity and accuracy levels.