Cynthia Santana
Special Event Assistant · California State Parks (Bolsa Chica, and Huntington Beach)
In My Own Words
Customer service representative with 6 years of experience. I have held several positions such as receptionist, customer service, and an assistant. Professional, driven, creative, hard working, and flexible with proven analytical skills.
Work Experience
Special Event Assistant
California State Parks (Bolsa Chica, and Huntington Beach)2015 – Present
- Greeted new visitors interested in having an event at our park, and guided them how to process a permit to have an event at the beach. - Processed credit card, checks, and cash payments for our events. - Used an event system by Microsoft that organized our event dates, event information, and invoices. - Responded to visitor emails, voice messages. - Spoke to visitors over the phone with any inquires regarding their event or upcoming events. - Used Excel for many projects requested from the Superintendent or officers. - Send out weekly calendars to all of our park staff so they are aware of the events coming up. - Helped the Special Event Coordinator with any other projects or tasks she requested from me.
Receptionist, and Customer Service Representative
Ellison Educational Equipment2012 – 2015
Receptionist Duties: - Answer/Transfer incoming call to the correct line. - Greeted vendors, and visitors. - Mailed out going mail, and sorted incoming mail. - Made sure office supplies we in stock - Helped with projects requested from other departments - Updated Excel file for the production department. - Placed purchase orders for schools. Customer Service Duties: - Responded to online, email, and phone inquires from customers. - Helped customer over the phone with placing orders, and trouble shoot our machines with them if needed. - Processed returns for customers' items if defective.