Chelsea Tano
Sales Coordinator · Created Co.
Trabuco Canyon, CA
Work Experience
KPS REPRESENTATIVE
STANCE2021 – Present
Proficient in Zendesk, Sales Force, Netsuite and Credit Card processing systems CyberSource and Adyen • Issue and coordinate refunds to customers by confirming with our distribution center and returns department • Contact customers for orders that fall on variance and issue refunds or replacements
• Work with our subscription service platform Recurly to capture payments and customer information
• Promptly respond to inquiries and requests both pre-sale and post-sale from customers through email, text and phone calls
• Input orders, email invoices, process address changes, and process shipping carrier changes or delivery issues
• Have constant communication with both the Customer Service team and E-Commerce Department regarding website, customer, and product issues.
BARTENDER AND SERVER
BANDERA2015 – 2020
• Ensured superior friendly service and efficiency at all times
• Provided guests the full experience, all while making drinks, having extensive menu knowledge, and providing friendly and timely service
• Organized bar inventory and storage procedures to keep stock in optimal levels
• Worked with POS systems to place orders, manage bills, and run payment
Education
ASSOCIATE OF ARTS IN LIBERAL STUDIES
CITY COLLEGE OF SAN FRANCISCOASSOCIATE OF ARTS IN LIBERAL STUDIES
