Caroline Nonnenmacher
Retail and Wholesale Operations Manager · Green Flip Flops, LLC
La Jolla, CA
In My Own Words
• Fluent in English, Portuguese and Spanish.
• Extensive knowledge of United States and Latin America cultures.
• Advanced proficiency in Word, Excel, Outlook, PowerPoint, Salesforce, Dashboard, Sage, QuickBooks, Hoovers.
• Tech Savvy, digital media and social media platforms skills.
• Excellent personal presentation, strong communication, interpersonal and networking skills.
• Negotiation and problem solving skills.
• Detail-orientated, motivated, ability to multi-task, enthusiastic, team player, organized, dedicated, high work ethic.
Work Experience
Retail and Wholesale Operations Manager
Green Flip Flops, LLC2017 – Present
• Oversee the everyday running of retail establishment and wholesale operation. • Maximize revenues while also improving customer satisfaction, attain sales targets, maintain inventories, develop product displays, schedule shifts, acquire new wholesale customers and implement marketing campaigns.
Manager of Client Relations
The Invisible Close, LLC, San Diego, CA2014 – 2015
• Manage and protect the relationship between the company and its most important clients. • Establish, maintain, and enhance the relationship between the company and external clients. • Interact with many different members of the client's team to organize and execute plans that ensure mutual profit. • Develop and implemented solutions to solve customer issues. • Manage the customer service operations, which deals directly with customers and is the first point of contact. • Develop and implement process and procedures to improve operational efficiency. • Oversee cross-functional work areas targeted to resolve issues raised by customers.
Account Executive Latin America Market
WDM Group2010 – 2013
• Top sales performer. • Worked with high profile customers, management and C-level executives. • Channel sales account manager for Latin American market - focused on the development of a lead generation platform. • Performed market research geared towards new business opportunities and expanding existing markets. • Responsible for marketing products through email campaigns, social media and networking with established industry associations. • Identified and qualified potential prospects through proactive outbound calls. • Performed highly successful outbound telephone sales campaign. • Translated business documents, correspondence and contracts from English into Spanish and Portuguese.
Loan Portfolio Coordinator
Union Bank – Home Lending2010 – 2010
• Served as front line in the bank's loan processing department. • Coordinated the legwork involved in reviewing a loan applicant's file and preparing it for underwriting. • Communicated between the applicant and loan originator to ensure a file has all necessary materials for an effective loan decision.
Market Director
Dunas Swimwear2006 – 2010
Assisted in the development, coordination and execution of marketing and sales programs. Performed Market research geared towards new business opportunities. Supervised wholesaling operations. Worked as sales representative. Planned and managed company participation in trade shows. Performed market analysis and consumer behavior, product planning, pricing, promotion, distribution and international marketing. International logistics (freight forwarding, customs clearance, export regulation compliance, etc), trade/distribution agreements, international customer service, research potential markets, manage sales data.
Administrative Assistant
Qualcomm Incorporated2004 – 2005
• Commercial real estate and facilities management. • Organized workshops, meetings and planned events. • Supervised and trained administrative interns. • Coordinated and maintained records for staff office space. • Administrative and office support activities for multiple supervisors. Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets, presentations, and filing.
