Alycia Wilson
Communication, Marketing/Media, Operations, Customer Service · Next Door Photos
San Clemente, CA
In My Own Words
Communication, Marketing/Media, Operations and Customer Service
Work Experience
Operations Manager
Next Door Photos2020 – 2023
Remote - Cabarete, Dominican Republic
Weekly/monthly schedule planning; daily real-time schedule modification and update; point of contact for 30 company photographers/videographers and freelance employees; ecommerce management: packages and plans offered (i.e. professional photo and video packages sent to real estate offices for official use); social media supervision; membership administration; B2B and B2C oversight; direct line for all incoming and outgoing calls; email management; accounts receivable.
Customer Service Associate
Birdwell Beach Britches2019 – 2020
Santa Ana, California, United States / Remote - Sayulita, Mexico
General assistance to customers; arrangement of, and issue resolution regarding, orders; partnership with Customer Service Manager for oversight of ecommerce; consistent interaction with platforms: Zendesk, Shopify, Stitch, ShipStation and Returnly; aid to varying company departments outside Customer Service, as needed.
Sustainability / Waste Management Specialist
Sustainable Coastlines Hawaii2017 – 2020
Oahu, Hawaii, United States Education of sustainable practices at large and small-scale gatherings (general public, all ages) and schooling establishments (children); waste diversion at private and major sport events (including: WSL, Billabong, Volcom and Vans) and corporate seminars; mass beach cleanups.
Assistant to Founder/CEO - Event Services
Shaper Studios2015 – 2018
San Diego, California, United States / Mexico (various) / Santiago & Maitencillo, Chile Direct assistant to Founder and CEO (United States/Mexico); contact with collaborating brands (WSL, Vans, Pura Vida Bracelets, etc.); informing of programs run by company to community and at events; involvement in surfboard shaping lesson instruction; setup and breakdown of mobile surfboard shaping bay, equipment and tents; support in growth of preexisting and emerging locations outside the United States (Santiago & Maitencillo, Chile).
Assistant Manager
Quiksilver / Roxy2014 – 2016
San Diego, California, United States (Hired as Sales Associate: March 2014; Promoted to Supervisor: March 2015; Promoted to Assistant Manager: November 2015). Delegation of tasks to Sales Associates and Supervisors; lead for monthly visual merchandising; sales tracking, product sending and receiving, ordering of supplies, fixture and display setting and/or reorganization; conducting of interviews and employee review sessions.
Intern - Finance and Administration Department
International Surfing Association (ISA)2016 – 2016
San Diego, California, United States Research of and proposal writing for relatable and applicable grants; payroll, billing and invoicing; communication with key individuals of globally run programs.
