William Gross

• Amazon Flex through DSP • Follow Assigned Route • Follow Proper Delivery Steps • Safely Operate Company Vehicle • Zero Errors during delivery through time with company

• Receive Merchandise • RF Scanner • Process and Ship Orders • Ship Station software • Forklift Operator • Inventory Management • Unload Freight • Bulk Shipment Processing • Amazon Freight Processing • Inspect and Return Merchandise • Electric Pallet Jack • Manual Pallet Jack

• Run Day-to-Day Operations • Oversee 15 employees • Source new products • Work with outside venders • Pick and Process Shipments • Develop new products • Campaign Design and Development • Build relationships with new talent • Troubleshoot manufacturing issues • Hire, Train, and Terminate Employees • Create new color samples for potential product • Create new packaging materials for future products • Travel to industry events • Develop social media content • Produce and edit video content • Create production schedule • Project Management • Unload Freight • Product Photography • Event Photography and Video

• Provide operations, purchasing, sales and logistics consulting services. • First point of contact for customers calling the business • Implemented return processes (RMA) and claims filings. Reduced shipping times by 40%. • Increased pro shop sales from $100,000 to $2.5 million annually. • Oversee 4000 sq. ft. warehouse • Daily face-to-face interaction with customers on the retail sales floor. • Participated in industry events and trade shows to build new and maintain business relationships. • Worked within the adjacent retail pro shop; processed phone orders, communicated and negotiated with vendors throughout the United States regarding product distribution. • Responded to customer email inquiries and customer complaints ensuring high customer satisfaction ratings. Coordinated all returns and exchanges with distributors. • Served as the Brand Manager directing image management and strategic planning for sales growth through online marketing campaigns and print advertising. • Conceptually designed and built www.123Bowl.com including logo, content and updates. • Reviewed and processed website orders and outsourced orders to distributors based on location or specific product availability to facilitate efficient inventory management and shipping. • Designed original website and managed all shipping and distribution prior to outsourcing.

• Developed & Built Buddiesproshop.com • Developed & Built 123Bowl.com • ThinkBowling YouTube channel to spread knowledge in the bowling industry • Shoot and edit new product releases for manufacturers • Concept and develop logos for worldwide release • Four unique video presence, while working with the same company • Concept, Shoot, and Edit online commercial for franchise player • Brand Marketing for Manufacturers • Database creation and maintenance

• Oversaw mass mailing of marketing materials for Academic Publisher • Created database for acquired publishing labels. • Copy, Fold & Stuff Envelopes • Travel to Industry Event to raise brand awareness • Organized handling of marketing materials

• Lead a team of 17 in daily operations throughout business • Addressed customer service issues • Processed end of day paperwork and cash deposits. • Inventoried and ordered merchandise. • Managed league prize fund and distribution as League President.