Vivian Sofia

• Provided general administrative support to owners; • Assist with placing and coordinating orders in addition to completing the paperwork required in support of all the orders and shipments; • Order entry, inventory push and adjustments; • Respond to inquiries from new and existing customers, sales reps, freight forwarders and order processing; • Manage customer relationships and contribute to a high level of customer satisfaction; • Attended trade shows; • Account receivables; • Team meetings to discuss line, direction, customer feedback, etc.

POSITION SUMMARY: Responsible for supporting local and external Board works representatives in the management of their sales within the company. Will provide oversight of the customer service business processes including daily sales support, order management, inventory process support, EDI systems for key accounts, and sales analytics. Ability to fill customer orders in a timely and accurate manner Ability to exceed customer expectations in their experience with Boardworks Ability to engage, execute and improve a variety of Customer Service processes JOB RESPONSIBILITIES: Active interface with the sales team to provide internal support to facilitate sales efforts including pricing, freight, and delivery as well as warranty, returned goods, shipping damage and other reverse logistics issues. Daily order management from phone call or email to actual order entry: order receiving, editing and processing, inventory allocation, etc., requiring knowledge of policies and Products