Travis Fry

• Enrolled new members to a subscription based advertising program • Managed a pipeline of leads to identify potential sales • Maintained frequent contact with clients to understand their business needs • Administered professional after-sales support to enhance customer retention

• Actively engaged the Houzz professional community with profile technical & qualitative support • Conducted consultations with Professionals building out their Houzz profile • Performed inbound/outbound phone support for existing and potential professionals • Studied and stayed up-to-date with new services to educate clients

• Tasked with research and outreach to bloggers, influencers, and athletes to develop critical marketing partnerships • Assisted in content creation on Social Media platforms • Routinely provided event coordination support • Assisted with the development and execution of marketing collateral, presentations, brand videos, etc.

• Ensured high levels of customer satisfaction through excellent sales service • Maintained sales records for inventory control • Provided advice to customers regarding particular products or services • Understand and operated retail software

• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits • Computed bills, collected payments, and made changes for guests • Reviewed accounts and charges with guests • Kept records of room availability and guests’ accounts, manually and by computer • Planned, scheduled, or supervised the work of other employees