Traci Thomas
Director of Sales Operations · Quiksilver
Irvine, CA
In My Own Words
Results-oriented sales operations professional with ten plus years’ experience in management and customer service. Dedicated to enhancing the goals of a diverse company by utilizing my proven analytical and leadership skills
Work Experience
Director of Sales Operations
Quiksilver2011 – 2015
* Channel management: JC Penney, Kohl’s, Journey’s, Tilly’s Famous Footwear, DSW, Specialty accounts, Sporting Goods, Department Stores i.e. Macy’s, Nordstrom and Dillard’s. * Managed $100M in quarterly sales for North America, and developed reports to track monthly and quarterly targets. * Lead weekly meetings with sales, finance, logistics and supply chain to ensure quarterly and fiscal year goals were achieved by forecasting shipping targets, managing supply/demand, ensuring on time delivery to accounts, and minimizing fallout. * Developed, implemented, and monitored detailed order file and WIP management reports, which identified late deliveries to 3PL and order fulfillment risks. * Provided ad-hoc excel reports for PY vs TY seasonal analysis, oversold analysis, daily sales, and risk assumptions. * Established rapport with the customer base by handling difficult issues with professionalism, and participating in account meetings. * Ensured all orders shipped at 95% or higher fulfillment and according to customer agreements. * Provided staff development and training sessions on an on-going basis. * Effectively managed departmental expenses to stay within allocated budget.
SAP/ERP IMPLEMENTATION PROJECT: SD TEAM LEAD
Quiksilver2010 – 2011
* Team Lead for Sales and Distribution (SD) responsible for business process design, master data creation, report development, data conversions, training and post go-live support. * Analyzed current Sales and Distribution functionality and develop system and business process improvement recommendations to Project Manager and Executive Management. * Managed SAP consulting team to ensure that Order to Cash and ARUN configurations meet business requirements.
EDI/VENDOR COMPLIANCE COORDINATOR - MANAGER
Quiksilver2006 – 2010
* Processed and managed daily EDI transactions, and worked with accounts and IT to resolve transmission errors. * Worked closely IT department on new EDI customer setups. *Reviewed customer agreements and vendor manuals and negotiated waivers. * Reduced chargebacks year over year, and provided weekly tracking reports to management and finance teams.
EDI COORDINATOR/SR. CUSTOMER SERVICE REP
Phoenix Footwear Group2004 – 2006
* Processed and managed daily EDI transactions, and worked with accounts and IT to resolve transmission errors. * Worked closely with 3rd party EDI vendor on new EDI customer setups. * Maintained e-commerce site, by resizing and uploading web images, and maintaining online prices. * Managed consumer orders submitted via online or phone, to ensure orders were shipped and billed on-time.
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