Tori Sullivan
Office Manager · KISKA Murrieta
Murrieta, CA
In My Own Words
While attending school to obtain my Bachelor of Science in Business Management, I developed a diverse employment history by working in positions that allowed me to observe business operations in a variety of industries. I was also given the opportunities to implement some of my own ideas to help businesses succeed on a more day to day level, while also working closely with owners and managers to further develop my applicable skills as they relate to business management.
Throughout my duration at the College of Business Administration (CoBA), an AACSB-accredited school at California State University San Marcos, my emphasis was on business management, but I took a variety of human resources courses as some of my management electives to further develop and enhance my skills. My Associate degree in Behavioral and Social Sciences, HR coursework, and extensive history in customer service has also allowed me to develop exceptional interpersonal skills.
Work Experience
Office Manager
KISKA Murrieta2022 – Present
› Ensure workflows and processes operate at maximum efficiency › Manage daily studio functions and aid all departments › Manage a system utilized to track project metrics and hours › Prepare metrics and budget reports for executive presentation use › Assist with streamlining creative project kick off by preparing briefs and folders for designers to easily access › Manage budget tracking spreadsheets for yearly expenses by category › Correspond with the remote HR, IT, Legal, Payroll and Finance Departments › Facilitate AR and AP preparation › Manage travel for a team of 8 people (primarily international) › Organize important topics and follow-up for internal team and external clients › Prepare and organize receipts and statements (e.g. credit card statements, cash reconciliation) › Act as communication and information hub for team › Manage inventory (office supplies / equipment) › Encourage company culture through the planning and facilitation of events › Proofread copy within creative projects, including marketing assets, to ensure accuracy
Property Assistant
Brookwood Financial Partners2020 – 2021
› Coordinate daily operations including staff and vendor coordination primarily through Microsoft Outlook. › Processed vendor invoices and tenant rent collection procedures › Communicate with office tenants to ensure high level of satisfaction › Utilize and maintain a tenant request and preventative maintenance work order system › Maintained bookkeeping
Shift Lead/Product Knowledge Specialist
SalonCentric2016 – 2020
› Drive sales, manage inventory to ensure product flow, and merchandise the store to keep product flow high › Assist guests to ensure absolute customer satisfaction while also handling cash and cards for transactions › Balance a register drawer and prepare deposits › Plan & facilitate monthly events to help drive sales through product demonstrations and product education › Manage a highly active social media account to educate & informed followers on promotions to help boost cash flows
Administrative Assistant
Artwistic Creations2016 – 2016
› Prepare shop for daily operations (clean, organize, review invoices and orders) › Answer and screen phone calls and emails to ensure productivity › Handle bookkeeping, organization › Utilize QuickBooks for customer order quoting, processing invoices and receiving payments › Manage inventory to ensure customer satisfaction & quality control
Administrative Assitant
BROS Painting2014 – 2016
› Manage payroll and facilitate OSHA regulated courses for employees › Budgeting and job cost management › Handle bookkeeping and organization for easy access › Utilize QuickBooks for work orders, invoices and payments › Maintain licensing and insurance › Provide immediate support for business owner/manager for efficiency in workflow › Perform manual labor for construction & maintenance painting
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