Tim Remick

- Response to customer and consumer questions related to products, warranty claims, and more. - Be the first point of contact for all product-related questions. - Provide excellent customer service through phone, email, chat, etc. in timely and accurate manner. - Analyze customer complaints and provide appropriate corrective actions. - Assist directly or route customer to the appropriate personnel for assistance. - Ensure customer satisfaction by meeting customer needs in courteous and timely manner. - Track, follow up and resolve customer's outstanding issues in a timely fashion. - prepare documentation and reports on routine customer correspondence for future reference purpose. - Develop and maintain in-depth product knowledge for all product lines. - Conduct customer surveys about the company's service to obtain feedback. - Communicate customer feedback to technical and marketing teams to develop processes for better serving customers. - Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

- Event result collection, management and upload - Worked very closely with race promoters in receiving schedules, class lists and event results - assisted in managing the OEM micro sites for the programs - Manged implementation of program onto our platform, involving adding payouts and setting up events, prepping them for when we receive results and being ready for upload, as well as - Worked alongside our back-end software development team to fix any bugs or site errors. ensuring a seamless user experience and making sure awards were assigned correctly when results were uploaded. - Consult with athletes, dealers and promoters on payout claims, questions, concerns. - Work with OEMs and reporting weekly and monthly on progress of programs. - Assisted the ecommerce team with athlete support tickets/claims as well as assisting with overall testing and strategy around improvements and bug fixes on main hookit.com site.

Specializing in monthly & annual sponsorship analytics & valuation reporting for the Monster Army Athlete Development Program; Event Setup & Results Management for Monster Army "paid-to-podium" contingency events; Help organize schedules of contingency events for approval by Monster Energy; Manage and resolve athlete support claims with athlete orders and accounts; Assist in maintaining functionality of Monster Army platform and assist with fixing any bugs/errors found on the site and online store. Minor Consultation for athlete selection (specifically MTB); minor work assisting with other projects within the company.

Athlete Management, Contingency and result management; Managing monsterarmy.com as well as managing our online Athlete store operations & inventory; Reporting on all Monster Army social & digital media properties; Assisting in Athlete Development as well as educating athletes on best practices on social media and how to uphold a humble & professional image.