Tessa Lopiccola

Store Operations Specialist

2022 – 2022

? Completes tasks associated with opening New Stores and preparation of opening supplies. ? Creates and updates materials, reference booklets and checklists. ? Works closely with and provides support to the District Manager throughout the process. ? Partners with other Departments to ensure timely completion of tasks and resolution of issues reported by the District Manager. ? Assists with designing contests, flyers, PowerPoint presentations etc. as needed. ? Writes, reviews and edits communication, adjusting to different formats and styles. ? Provides support as requested for special projects (meetings, contests, etc.) as needed. ? Prepares documents, envelopes, etc. and slots in the mail for Stores, DMs and RDs. ? Provides support and service to Regional Directors, District Managers and Stores. ? Answers the Store Ops phone line and resolves issues. ? Executes tasks and responsibilities with urgency and meets deadlines. ? Perform other duties as assigned and apparent.

Lead Teacher, Two-Year-Olds Classroom

2020 – 2022

? Organized activities to promote physical, mentaland social development of each child. ? Maintained a secure and disciplined classroom toprovide a positive learning environment. ? Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels. ? Communicated objectives for lessons, units and projects to students and parents.

Keyholder Manager

2019 – 2020

? Operated the cash register. ? Maintained the store and maintained appearance. ? Signed for incoming shipments in manager's absence. ? Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. ? Set up visually appealing promotional displays. ? Delegated tasks appropriate to individual employees to provide development opportunities.

2

? Addressed employee issues and conflicts to provide input, feedback and coaching. ? Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. ? Taught junior employees how to meet operational and sales goals with proactive strategies. ? Calculated bill totals and tax amounts. ? Organized in-store promotional events. ? Responded to safety and loss prevention incidents. ? Maintained high merchandising standards by building attractive displays and monitoring inventory levels.

Sample Organizer

2018 – 2019

? Responsible for unpacking and hanging new sample product for upcoming ? season. ? Organize samples by seasons, mens and womens, and put in catalog order. ? Responsible for taking down past seasons and organizing samples into boxes.

Tilly's - Sales Associate Anaheim, CA 05/2017 - 03/2019

? Built and maintained relationships with peers and upper management to drive team success. ? Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. ? Answered incoming telephone calls to provide store, products and services information. ? Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. ? Assisted teammates with sales-processing tasks to meet daily sales goals. Met merchandise processing standards and maintained organized and

Cashier Team Lead

2012 – 2016

Assisted with training new cashiers and customerservice team members to increase speed of onboarding. ? Scanned, priced and bagged customer groceries quickly to keep lines moving. ? Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale. ? Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. ? Maintained professional store appearance by inspectingcheckout areas and directing team members in cleaning, trash removal and other actions. ? Directed merchandising and signage updates for weekly and seasonal promotional changes. ? Helped customers find specific products, answered questions and offered product advice. ? Trained new team members in cash register operation, stock procedures and customer services.

Helped with purchases, locating items and signing up for rewards programs. ? In charge of Kids / Volcom sections while working next to the representatives and merchandisers of multiple companies.