Tanner Mulcahey

Store Manager

2021 – Present

Oversaw daily operations, including staff management, customer service, inventory control, and financial management. Developed and implemented training programs to elevate barista skills, enhancing coffee quality and service standards. Collaborated with the culinary team to create and launch new menu items, expanding offerings while attracting a diverse customer base. Utilized datadriven insights to make informed decisions, improve operational efficiency, while increasing average ticket sales from $8.50- $10.50 in the first two months of management. Fostered a positive work environment through effective communication, team building, and recognition programs.

Real Estate Broker

2018 – Present

Guided buyers and sellers through the purchase and sale of real property in the South Puget Sound area. Utilized positive online reviews, direct mail, and social media marketing to drive brand recognition for a newly opened branch. Built personal brand recognition by utilizing in-house photography and videography, social media advertising via Instagram and Facebook Business Suite resulting in increased self-generated referral revenue. Shifted brand to appeal to more luxury clients, while maintaining 5-star Zillow reviewed customer service for all customers. Represented clients in a wide array of submarkets from 55+ Manufactured home communities, to premium luxury properties with consistent service and legal compliance.

Real Estate Broker Cobalt Real Estate

2018 – Present

Guided buyers and sellers through the purchase and sale of real property in the South Puget Sound area. Utilized positive online reviews, direct mail, and social media marketing to drive brand recognition for a newly opened branch. Built personal brand recognition by utilizing inhouse photography and videography, social media advertising via Instagram and Facebook Business Suite resulting in increased selfgenerated referral revenue. Shifted brand to appeal to more luxury clients, while maintaining 5-star Zillow reviewed customer service for all customers. Represented clients in a wide array of submarkets from 55+ Manufactured home communities, to premium luxury properties with consistent service and legal compliance.

Store Manager

2021 – Present

Oversaw daily operations, including staff management, customer service, inventory control, and financial management. Developed and implemented training programs to elevate barista skills, enhancing coffee quality and service standards. Collaborated with the culinary team to create and launch new menu items, expanding offerings while attracting a diverse customer base. Utilized data-driven insights to make informed decisions, improve operational efficiency, while increasing average ticket sales from $8.50-$10.50 in the first two months of management. Fostered a positive work environment through effective communication, team building, and recognition programs.

Technical Specialist

2017 – 2018

Proposed and implemented effective customer support solutions. Collaborated with sales team and management to examine warranty coverage or product replacement options. Performed initial diagnostics utilizing the MobileGenius system and prepared devices for repair. Resolved issues in a timely manner in line with corporate expectations, while maintaining consistent 5-Star support.!

Technical Specialist

2017 – 2018

Proposed and implemented effective customer support solutions. Collaborated with sales team and management to examine warranty coverage or product replacement options. Performed initial diagnostics utilizing the MobileGenius system and prepared devices for repair. Resolved issues in a timely manner in line with corporate expectations, while maintaining consistent 5-Star support.!

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2016 – 2018

Set up and maintained park features while adhering to corporate and national safety requirements. Assisted ski patrol in responding to injuries, issuing warnings, and confiscating passes for misconduct. Self-managed workload.

Server

2015 – 2016

Assured customer satisfaction by remaining accessible, organized, and personal. Utilized menu and wine expertise to make pairing recommendations to customers, resulting in average ticket sales among the top 3 among a staff of 40. Supported team members by taking on additional sections and cleaning tasks during downtime.

Server

2015 – 2016

Assured customer satisfaction by remaining accessible, organized, and personal. Utilized menu and wine expertise to make pairing recommendations to customers, resulting in average ticket sales among the top 3 among a staff of 40. Supported team members by taking on additional sections and cleaning tasks during downtime.

Barista/Coffee Master

2011 – 2015

Drove sales upward by educating and recommending beverages to high volumes of customers. Completed Coffee Master program to further knowledge passed on to both customers and partners. Developed unique and engaging training procedures to ensure new partners success. Maintained an organized and clean work environment above health department and Starbucks Quality Assurance standards.

Barista/Coffee Master

2011 – 2015

Drove sales upward by educating and recommending beverages to high volumes of customers. Completed Coffee Master program to further knowledge passed on to both customers and partners. Developed unique and engaging training procedures to ensure new partners success. Maintained an organized and clean work environment above health department and Starbucks Quality Assurance standards.

B.A. in Communications

B.A. in Communications

bachelors

Data Analytics Professional Certificate

2024 – 2024