Shawn McGowan
Customer Services Representative · Adidas via Alta Resources
Chino Hills, CA
In My Own Words
Dedicated sales and customer service representative motivated to maintain customer satisfaction and drive company success through an entrepreneurial approach. Experienced in various industries with a proven ability to establish rapport with clients.
Work Experience
Customer Services Representative
Adidas via Alta Resources2018 – Present
• Provided customer service support in a call center environment for customers of adidas.com • Provided a number of services including but not limited to, looking up customer orders for order status, order changes, cancellations, return and exchange processing, package tracking and gift card issue. • Maintained a high level of product knowledge to offer assistance in product selection in different areas of lifestyle and/or sporting types. • Utilized state of the art software programs such as SalesForce, ServiceHub, Demandware, and CyberSource to name a few. • Logging customer complaints and resolving issues to customer satisfaction. • Handle 75-100 calls per day, with speed and proficiency and with a high regard to quality custmomer service.
Rideshare Driver
Uber/Lyft2015 – Present
• Ensured that customers arrived safely and timely to their destination while creating customer satisfaction. • Accomplished over more than 4,300 (Uber) and 1000 (Lyft) safe and successful trips with over 2300 Five Star ratings as a driver. • Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses. • Managed routes through use of iPhone app technology. • Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety • Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied • Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectation
Server/Counter/Cashier
Clementine Cafe2013 – 2015
• Encourage return business through customer service • Experience with Point of Sale Systems; with excellent math skills • Trained new restaurant staff • Perfected restaurant menu presentation skills with understanding of offerings; frequently upsold menu items • Knowledge of food service, handling, and preparation adhering to Department of Health and OSHA standards, familiar with common restaurant equipment and cleaning procedures • Accustomed to fast paced work environments
Server/Supervisor
Tenno Sushi2010 – 2013
• Provided daily server supervision for both lunch and dinner shifts. • Prepared and updated daily server work schedules. • Monitored and mentored new servers to ensure efficient dining operations. • Responded quickly and courteously to guest complaints. • Assisted hostess with greeting and seating guests as needed. • Oversaw restaurant cleaning and table rearrangement at end of shift.
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