Scotty Fullmer

Scotty Fullmer

Case Manager · Wayfair.com

Sandy, UT

In My Own Words

Hi,

Solving a problem is something that naturally come to some people. In most moments that is how you live. To constantly be solving problems helps time go by too fast and then you realize that all the work fixing the problem gives constant gratitude when there are pipelines of problems and opportunities. I like to look at them not as a problem, but an opportunity to create something that will make people happier. It's a way to test myself so I know how hard I can push my mind. Like Arnold says about working out, when you think you can't do any more, give it two more. When working on customer issues and solving 50-60 problems a day burns you out. Right at the 60 mark and you're about to get off, you look over and see a team member stuck on a problem for hours. I am the guy that asks my team member if they need some help. Think of that extra help as your extra two pushes. That is something we should all take pride in.

Work Experience

Case Manager

Wayfair.com

2017 – Present

Manage 40-60 customer accounts a day. Guide customers through a positive buying experience. Help lower customer retention. Keep metric performance levels high.

Production Assistant

Transition Productions

2016 – 2017

Set up stages, assist camera crew, deliver and execute instant demands quickly.

Regional Account Executive

Access Development

2012 – 2016

Schedule business opportunities for multiple clients on a customer loyalty program. Execute business models to broad range of clients based on company needs. Number one account executive, signing more locations than anyone for a year.

Product Manager

Apolo Ohno's 8Zone

2010 – 2012

Present products to companies. Create business opportunities through multiple channels. Market product through online programs and advertisements. Manage group of individuals and step in when needed.

Courier

Intermountain Health Care

2007 – 2009

Maintain accurate medical deliveries throughout the Wasatch Mountain hospitals.

Quality Assurance

Crave Entertainment

2005 – 2007

Test all game functions thoroughly and seek out possible viruses.

Education

Bachelor of Arts

University of Utah

2010 – 2015

Bachelor of Arts

Industries

BikeGolfCreative AgenciesOutdoorSkateSnow

Activity

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