Scotty Fullmer
Case Manager · Wayfair.com
Sandy, UT
In My Own Words
Hi,
Solving a problem is something that naturally come to some people. In most moments that is how you live. To constantly be solving problems helps time go by too fast and then you realize that all the work fixing the problem gives constant gratitude when there are pipelines of problems and opportunities. I like to look at them not as a problem, but an opportunity to create something that will make people happier. It's a way to test myself so I know how hard I can push my mind. Like Arnold says about working out, when you think you can't do any more, give it two more. When working on customer issues and solving 50-60 problems a day burns you out. Right at the 60 mark and you're about to get off, you look over and see a team member stuck on a problem for hours. I am the guy that asks my team member if they need some help. Think of that extra help as your extra two pushes. That is something we should all take pride in.
Work Experience
Case Manager
Wayfair.com2017 – Present
Manage 40-60 customer accounts a day. Guide customers through a positive buying experience. Help lower customer retention. Keep metric performance levels high.
Production Assistant
Transition Productions2016 – 2017
Set up stages, assist camera crew, deliver and execute instant demands quickly.
Regional Account Executive
Access Development2012 – 2016
Schedule business opportunities for multiple clients on a customer loyalty program. Execute business models to broad range of clients based on company needs. Number one account executive, signing more locations than anyone for a year.
Product Manager
Apolo Ohno's 8Zone2010 – 2012
Present products to companies. Create business opportunities through multiple channels. Market product through online programs and advertisements. Manage group of individuals and step in when needed.
Courier
Intermountain Health Care2007 – 2009
Maintain accurate medical deliveries throughout the Wasatch Mountain hospitals.
Quality Assurance
Crave Entertainment2005 – 2007
Test all game functions thoroughly and seek out possible viruses.
Education
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