Scott Lefever

Customer Relationship Manager

2022 – Present

Processing PO’s, Quotes, RMA’s, Credits, order statuses and assisting with shipping of orders for a set account base.

Digital Service Agent

2021 – 2022

• Assist DTC (Direct to Consumer) on both Lazer Sport and Shimano Indoor Cycling Shoes websites and via Shopify Platform. • Process all consumer orders and ensure orders are shipping in a timely manner without issues, assist in issuing RA's, credits and shipping claims when needed and provide information regarding questions on products and availability. • Handle all inbound calls for both Lazer Sport and Shimano Indoor consumers and assist various other departments within the company on special projects when needed.

Customer Service Representative

2018 – 2021

• Assist other Customer Service Representatives with elevated issues • Support training new employees • Test and support implementation of new program and system roll-outs • Assist customers with payments, troubleshooting card issues, Rewards Program signups, and processing new account applications.

Customer Service Representative

2018 – 2018

• Assignment with Nordstrom Finance in the Credit Card Department • Nominated for employee of the month, June 2018

Customer Service Representative

2015 – 2017

• Handle incoming calls and web chat, assisting customers with orders and quotes • Process all credits and RMA's

Assistant Manager

2014 – 2015

Customer Service Representative, Card Services

2012 – 2014

• Call center environment handling 40+ inbound calls per day, specializing in troubleshooting customer issues • Handled inbound faxes and website requests from corporate fuel card customers

Sales Representative

2010 – 2010

Company went out of business

Sales Representative

2006 – 2009

Sales Representative

2001 – 2006