Scott Damon

Driving Customer-Centric Growth through Program & Product Management | Enhancing Engagement, Streamlining Operations, and Delivering Strategic Impact

Seattle | US

Skills

Retention Strategies
Lead Generation
Process Mapping
Milestone Tracking
Change Management

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Interests

Skiing

Product Management

product marketing

Consumer Goods Development

Outdoor and Adventure Gear

Design Thinking

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Industries

Creative Agencies

Fashion

Outdoor

Run

Snow

Streetwear

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Home Summary Activity Projects Work experience Education history Connections Companies

In my own words

— Scott

I specialize in driving operational efficiency, enhancing customer experiences, and delivering strategic innovation.

With over six years of experience in product management, program leadership, and customer engagement, I have consistently achieved measurable results across industries including outdoor retail, health services, and consumer goods.

Key Highlights:

Increased e-commerce performance by 15% at Black Diamond Equipment through strategic roadmapping and cross-functional collaboration.

Designed and launched the patent-pending Roam Toothbrush, an eco-friendly travel product developed during my master’s capstone, which advanced to the finals in the Dempsey Startup Competition.

Improved customer retention by 20% at SelectHealth through personalized engagement strategies and optimized service delivery processes.

As a former professional skier with over a decade of experience in outdoor sports, I bring a unique perspective to product research, field testing, and innovation. My passion for outdoor exploration drives my commitment to creating products and services that empower users and meet business objectives.

Let’s connect to discuss how I can contribute to your organization’s growth and success!

Trajectory

Jun 2019 — Now

Product Manager – Consumer Goods Innovation (Capstone Project) · Roam Toothbrush

Directed the product lifecycle of an eco-friendly travel product, achieving patent-pending status and improving adoption by 15%. Developed scalable feedback systems to guide product iterations and ensure market alignment. Led cross-functional teams in design, engineering, and marketing to enhance product functionality and scalability.

Nov 2022 — Apr 2023

Program Manager – E-commerce & Inventory Optimization · Black Diamond Equipment

Streamlined e-commerce testing workflows and consumer feedback processes, leading to a 15% increase in sales. Implemented inventory systems that recovered $1.3M in assets and reduced manpower needs by 25%. Collaborated with product and leadership teams to turn market insights into actionable product strategies.

Dec 2020 — Nov 2022

Program Manager – Customer Experience · Sodexo Live!

Led cross-functional initiatives to enhance client engagement, resulting in a 12% improvement in SMB satisfaction and retention. Developed and implemented customer feedback systems to align service delivery with stakeholder needs. Designed and executed strategies that streamlined event workflows and improved supplier alignment.

Nov 2018 — Nov 2020

Customer Success Specialist – Retention & Engagement · SelectHealth

Boosted customer retention by 20% through data-driven engagement programs and communication strategies. Collaborated with product teams to streamline service delivery and improve response times, increasing customer satisfaction. Analyzed user data to identify trends, contributing to revenue growth through strategic adjustments.

Jun 2016 — Sep 2017

Sales & Service Optimization Specialist · America First Credit Union

Enhanced customer service efficiency by optimizing workflows and refining operational processes. Designed and led training programs for new hires, fostering consistent service standards and productivity.