Samuel Koltes
Director of Operations · Echo Tours
Denver, CO
In My Own Words
I'm on the quest to find a job that doesn't feel like a job. I want to have a career that I love. I want to help provide people with new adventures and experiences.
Work Experience
Director of Operations
Echo Tours2012 – Present
- Plan and facilitate ski and snowboard trips for over 65 university ski and snowboard clubs across the country including but not limited to lodging, resort access, and transportation - Travel over 6000 students each winter season - Advise university ski and snowboard club executive board officers on innovative ways to promote their clubs and grow their overall membership as well as their trip attendees each season - Maintain current relationships with ski and snowboard clubs while consistently searching for new clubs to join our winter excursions - Work with major mountain resorts in Colorado, Montana, Utah, and Wyoming to put on events for our groups on and off the mountain - Organize, promote, and ensure that all trip events run smoothly - Manage in-office staff and projects - Manage and direct seasonal staffers to coordinate check-in for hundreds of students at any given resort - Complete in-office tasks such as answering phone calls and working on the company database and website
Product Sales and Services
Heavenly Mountain Resort - Vail Resorts2013 – 2014
- Interact with hundreds of resort guests each day providing “Epic” customer service - Have a clear understanding of mountain navigation and etiquette to properly direct and assist customers - Team-oriented operations
Loss Prevention - Security
University of Minnesota Bookstores2012 – 2013
- Apprehend all potential theft offenders - Operate security system including more than 45 cameras throughout the bookstore - Assist customers with any questions concerning bookstore or university operations
Education
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