Samantha Cote

Directly responsible for a host of duties in the management and operations of Australian-brand jewelry gallery; including leadership of staff, sales development and guest relations. Additionally, responsible for strengthening the brand’s online presence in creation and management of marketing automation via social media channels, while growing its e-commerce platform. -Point person for strategizing and implementing guest-focused experiences and events, including compelling campaigns and materials for attracting new guests. -Enhanced areas of organization within standard operating procedures, strengthening communications among internal staff, as well as with teams across international locations for updates, reporting, feedback and reviews.

Responsible for cultivating project-focused relationships with executive-level clientele through performance-based dynamics in environmental branding programs. Charged with developing and executing quarterly strategic marketing plans, as well as implementing standard operation procedures around each strategy. Lead in primary research and reporting for industry trends, standards, and prospective business development. Organizational support including cataloging virtual assets; publications, web-based, presentations, and client relations. -Enhanced areas of key sales forecasting, projections, as well as cross-departmental marketing communications and initiatives. -Successfully launched executive “niche” campaigns; including newest media and website. -Accomplished proper legal trademarking and asset copyrighting in collaboration with an attorney.

Technical resource for Sales Development team, with proficient knowledge in volume licensing and strategic analysis; including eligibility programs, program recommendations, and developmental solutions for account managers and third-party customers. -Instrumental in providing creative and supportive development solutions for end-users, while maintaining confident relationships within internal Support and Product Management teams.

Lead all logistical coordination of motorcycle sales department and Sales Management team – with duties related to reviewing all sales deals, financial applications, and credit inquires. Entrusted with processing Massachusetts Registry of Motor Vehicle registrations and titling; including active annual renewal training and certification. Upheld highest level of organization in sales team management; scheduling, payroll, general support. Influential in sales team development, including competitive engagement among sales teams and other dealerships. -Developed strong customer rapport with inquiries related to inventory, auction, financing, titling and registration of their purchased motorcycle(s). -Successfully implemented modernized, standard operation procedures around all Key Point Indication (KPI) reporting (i.e. Google Docs, eLeads email integration).

Promoted from administrative role to driving territory renewal sales. Responsible for developing healthy, long-term relationships with prospective vendors and their end-users, as well as leveraging sales tools and resources. -Thrived in client relations management with excellent customer service, notating valuable data within multi-platform databases, including; Safelink, CTSM, BOSS, Siebel, and Agent-Support Site CRM -Grew long-term relationships with prestigious partners with direct support to Astaro Solution Providers (application engineers), ensuring their ability to identify and close objections, finding end-user resolutions.