Ryder Heikkila

• Delivered manager duties by answering phones, filing documents, taking inventory, and managing electronic equipment. • Directed team building skills by working together to create specific drink special weeks/months. • Customer service. • Attention to detail. • Cash management. • Coffee knowledge.

• Responsible for updating digital files and data. • Organized and archived records and documents. • Transitioned the engineering company records system to completely paperless. • Provided excellent customer service by greeting clients, ensuring they were helped in a timely manner, and remaining attentive to customers' needs, which resulted in high levels of customer satisfaction • Portrayed time management. • Handled transactions. • Extremely fast and efficient when scanning and filing all documents and blueprints.

• Designed and executed social media strategy on their Facebook & Instagram pages. • Increased Social Media lead generation. • Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively. • Maintained a clean and professional appearance and dining area for guest satisfaction. • Provided excellent customer service and prompt food and beverage delivery.

• Taught young girls the fundamentals of basketball and taught them effective plays. • Developed and perfected customer service skills by communicating with parents when they had questions about our basketball camp, rates, scheduling, activities offered, food, games, tournaments etc.