Ryan Hetzer
Customer Support/Installation Supervisor
Rancho Cucamonga | United States
Skills
No information
Interests
World change
Industries
Fashion
Lifestyle
In my own words
— RyanI am always looking for ways to grow and use what I have learned to push myself to new levels.
I love to learn teammates skills and do my best to enhance those skills by putting them area's where they can maximize their potential. I love team building and really challenging others while setting the example with not only my work ethic but passion as well.
StrengthFinders Results; Context Restorative Communication Individualization Strategic
Myers Brigs Results- ENFP Extraverted iNtuitive Feeling Perceiving
Trajectory
Aug 2015 — Now
Customer Support/Installation Supervisor · OnPoint Innovative Learning Environments
Manage customer support team
- Increases renewal rate of support contracts by creating positive relationships with principals, teachers and district employees
- Leads and directs support team to increase efficiency and productivity by assigning team members based on specific strengths matched up to customer requirements and preferences
- Streamlines reporting by creating monthly analyses of support activity including current and resolved issues to highlight successes to customers thereby highlighting company value to customers
Manage installations
- Equips each team member with tools and knowledge to successfully complete projects eliminating costly time delays
- Completes quality controls for all products once on site and upon completion of each installation assuring customer satisfaction
- Manages all team members during projects ensuring focus and proper allocation of company resources
- Conducts pre and post project meetings that allow for review and further learning
Jan 2015 — Aug 2015
Shareholder Services · Capital Group
Initial Support Line
- Assisted investors and financial advisors with policies, state and federal regulations, and procedures
- Facilitated completion of transactions with investors and financial advisers on customer accounts
- Helped prevent unauthorized access and fraud using company-wide security features
Web Help Line
- Troubleshot I.T. and web related issues for fellow teammates
- Assisted customers with web direction, password resets, and other online functions
Oct 2013 — Jan 2015
Customer Service and Warehouse Management · Sevenly
Customer Service
- Helped Sevenly spread knowledge of social injustice, advanced giving, and worked towards world change
- Assisted customers with any comments, questions, concerns, or issues with their orders via phone and live chat
- Helped to develop a great and supportive experience for customers
Warehouse Manager
- Instrumental in creating and utilizing processes including shipping, receiving, and inventory control specific to Sevenly's unique needs
- Managed and helped to process all orders
- Inventory and data management
- Partnered with marketing department on promoting slower moving products
- Trained and utilized strengths of new as well as current employees
- Maintained an organized and efficient warehouse environment
- Maintained open communication with purchasing department to ensure all products were received into warehouse properly to maintain correct inventory
- Engaged in daily quality control
