Roberta Sandoval

Santa Fe Springs, Ca. (Laid off due to Reduction in Workforce in response to the Covid-19 Pandemic) 10/19 to 04/20 Process EDI orders for major retail chains i.e. Wal-Mart, Big 5 Sporting Goods, Overstock.com, Academy.com, Target, Wal-Mart Canada. Packed shipments, prepared routing instructions, invoicing, and raw data reading. Create weekly reports in excel of profits/losses, labor costs, fixed costs, shipping projections, etc. Constant communication with buyers and sales reps regarding orders, production/pre-production, packaging, etc. Ship goods domestically and internationally (including preparing Commercial Invoice and Certificate of Origin paperwork). Handled customer service for new and re-orders. Entered orders in GP system. Assisted sales reps with purchase orders and returns. In charge of approving RMA's. Direct contact with buyers regarding status on orders. Process orders for International accounts and ensure goods are shipped on time. Worked with customers and/or sales reps for returns on defective product. Scheduled Customer Service Team for coverage of phones and attending to all customers from East Coast to West Coast. Approved vacation time and sick/PTO time off. Filled in for Reps if they were out. Sent Open Order and Hold reports to Retail Support team to follow up on timely shipments, accuracy of orders, and excellent customer service!

Management of major accounts i.e. Tilly's, AYC, Wal-Mart. etc. Follow up on tech packs, BOM, and trim matrix. Order blanks through Cygnus, Optima, Alstyle, etc. Order trims called out on BOM/Matrix (hang tags, price tickets, clip labels, etc.) Give costing for screen printing and embroidery. Follow up on production in cut and sew process to ensure timely shipments. Follow up on blanks and shipment approvals. Follow up on trim orders from local as well as vendors in China, Hong Kong, etc. Constant communication with buyers and sales rep regarding orders, production/pre-production, printing, packaging, and shipments. Pack orders in Impress and print pack slip for warehouse. Prepare Fed Ex, DHL, and UPS shipments. Ship goods domestically and internationally (including preparing Commercial Invoice and Certificate of Origin paperwork). Send fit samples, PP samples, and TOP samples. Follow up on approvals for samples, production, and printing. Ensure timely shipments, accuracy of orders, and excellent customer service!

Customer Service for LRG clothing line. Assisted sales reps with purchase orders and returns using Full Circle system. Direct contact with buyers regarding status on orders. Process orders for domestic accounts and ensure goods are shipped on time. Worked with customers and/or sales reps for returns on defective product. Back up for allocations. Called customers for approval on COD/CRD orders ready to ship, etc. Back up receptionist on selected days. Handled all internet orders for territory assigned up to and including answering calls for 800 customer service number and pulling goods from the warehouse for rush orders.

Ensure packing, shipments, routing instructions, invoicing, scanning, etc. complete for warehouse. Process new orders for PCB boards in aerospace and defense company. Ensure all final data package/blue prints for CAM and production was complete. Insure all ITAR, EAR and AS9100 regulations followed and orders tagged with either requirements. Created daily/weekly reports in excel of labor costs, fixed costs, shipping projections, etc. Constant communication with buyers and sales reps regarding orders, production and shipments.

Process EDI orders, packing, shipments, routing instructions, invoicing, and raw data reading. Create weekly reports in excel of profits/losses, labor costs, fixed costs, commissions, shipping projections, etc. Constant communication with buyers and sales rep regarding orders, production/pre-production, printing, packaging, and shipments. Pack orders in Blue Cherry and print pick ticket and pack slip for warehouse. Prepare Fed Ex, DHL, and UPS shipments. Ship goods domestically and internationally (including preparing Commercial Invoice and Certificate of Origin paperwork). Handled customer service for new and re-orders. Entered orders in Blue Cherry system to include pricing, garments specs, and washes. Created styles in style master. Sent invoices monthly. Assisted sales reps with purchase orders and returns using Blue Cherry system. Direct contact with buyers regarding status on orders. Process orders for International accounts and ensure goods are shipped on time. Worked with customers and/or sales reps for returns on defective product. Weekly allocations. Called customers for approval on COD/CRD orders ready to ship, etc. Ensured timely shipments, accuracy of orders, and excellent customer service! Office Manager $21.00 an hour

Process EDI orders, packing, shipments, routing instructions, invoicing, and raw data reading. Helped set up all EDI mapping and testing of 850's, 855's, 753's, and 810's for compliance of new project. Managed 15 accounts to include JC Penney, Yamaha, Ripple Junction, Rook, The Arbor Collective, LRG, etc. Handled blanks orders, trim orders, and customer service for new and re-print purchases. Entered orders in Melmarc system to include pricing, garments specs, and washes. Created new excel worksheet for company wide use for season buys to include pivot tables and look-ups in order to retrieve trim and blank buy numbers from worksheets that at times had over 30,000 rows. Sent fit samples, PP samples, and TOP samples. Sent blanks for different types of washes to wash house. Follow up on approvals for samples, production, and printing. Follow up on screen printing and sublimation orders by printing reports based on cancellation dates. Ensured timely shipments, accuracy of orders, and excellent customer service!

Management of 15 accounts to include DC Shoes, Fox, Element, AFTCO, Fyasko, Rook, etc. Follow up on tech packs, BOM, and trim matrix. Order blanks through Cygnus, Optima, Alstyle, etc. Order trims called out on BOM/Matrix (hang tags, price tickets, clip labels, etc.) Send fabric for wash test to use for care labels. Give costing for screen printing and sublimation. Follow up on production in cut and sew process to ensure timely shipments. Follow up on blanks and shipment approvals. Follow up on trim orders from local as well as vendors in China, Hong Kong, etc. Constant communication with buyers and sales rep regarding orders, production/pre-production, printing, packaging, and shipments. Pack orders in Impress and print pack slip for warehouse. Prepare Fed Ex, DHL, and UPS shipments. Ship goods domestically and internationally (including preparing Commercial Invoice and Certificate of Origin paperwork). Send fit samples, PP samples, and TOP samples. Send blanks for silicone wash, enzyme wash, and mineral wash. Follow up on approvals for samples, production, and printing. Follow up on screen printing and sublimation orders. Ensure timely shipments, accuracy of orders, and excellent customer service!

Customer Service for sales reps in the East Coast, Mid West, Florida, and Puerto Rico. Sales rep for Latin American territory to include Mexico, Central and South America. Assisted sales reps with purchase orders and returns using AS400 system. Direct contact with buyers regarding status on orders. Process orders for International accounts and ensure goods are shipped on time. Worked with customers and/or sales reps for returns on defective product. Back up for allocations. Called customers for approval on COD/CRD orders ready to ship, etc. Back up receptionist on selected days. Handled all internet orders for territory assigned up to and including answering calls for 800 customer service number and pulling goods from the warehouse for rush orders.

In a team of 4 supervisors/recruiters conducted new hire orientations, ensured paperwork was complete (i.e., application, W-4, I-9, social security check for verification of legal right to work in the USA, etc.) Entered new employee information into company database. Used all recruiting methods to fill open positions to include Cal Jobs, Penny Saver, local newspaper, and job fairs. Excellent follow up with all clients, counseling, and terminations. Arrival and Quality control calls to clients for currently placed employees. Did cold calling to companies either currently using temporary help or not to set up appointments for sales rep to do presentation and company walk through for additional company business. Service Representative IV (Supervisor) $12.00 an hour

Santa Ana, CA (All in store branches were closed) 9/97 to 1/00 Opened/closed branch ensuring all tellers and branch were in balance. Opened IRA's, CD's, checking, and savings accounts. Referred customers to in-house licensed reps for Real Estate, Investments, and Business services. Balanced and maintained ATM, official checks, cash box, money orders, etc. Supervised proper cash handling, balancing and customer service functions of tellers including write ups for insubordination, cash shortages, and attendance problems. In addition, conducted yearly reviews and set up monthly/quarterly goal expectations for tellers.

Opened/closed branch ensuring all tellers and branch were in balance. Opened IRA's, CD's, checking, and savings accounts. Referred customers to in-house licensed reps for Real Estate, Investments, and Business services. Balanced and maintained ATM, official checks, cash box, money orders, etc.Took deposits, cashed checks, helped filling out forms, etc.