Robert Criscione
Account Analyst-Customer Support Lead
La Habra | United States
Skills
No information
Industries
Music
Run
Health & Fitness
In my own words
— RobertHighly skilled at relationship building with clients and across organization with over 20 years of experience in Operations, Supply Chain/purchasing, Management and Customer Service Support.
Well-versed in all phases of operations such as logistics, transportation, routing, freight forwarding, shipping, receiving, consignment & account auditing, database maintenance, inventory management, collections and billing. Proven ability to deliver impactful career-related content.
Trajectory
Apr 2016 — Now
Account Analyst-Customer Support Lead · Solugenix
• Bills the client by monitoring discount opportunities; resolving purchase orders, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.
• Current Customer Support Lead effectively supervising procedures and performance of eight team members to ensure quality standards.
• Provides support to management from data consolidation, analysis to management reporting.
• Ensures vendors and clients are following existing company rules and regulations.
• Utilizes financial software to generate metrics and develops actionable recommendations.
• Maintains account schedule by verifying entries and comparing system reports to balances.
• Provides analytical support and verifies the accuracy of managed services account.
• Monitors billing dates and utilizes effective approach to improve responsiveness to the clients.
Aug 2013 — Apr 2016
Customer Sales Representative · Margaret's Cleaners
• Managed and developed new accounts.
• Served as a liaison between clients and management, contacted clients on a regular basis to establish effective working relationships. Prepared sales contracts and researched prospective customers and potential profit.
• Supervised established client accounts and made regular status reports, follow ups, and all sales related activities.
• Performed customer service, distribution of product inventory, route management, inventory management, billing, accounts receivable, reception and daily delivery reports.
Oct 2008 — Mar 2013
Account Representative · Cornerstone Records Management
• Performed daily route delivery of company's various accounts that consisted of medical records and other financial and confidential documents.
• Responsible in compilation of daily progress reports, inventory management, administrative duties, accounts receivable, and general office duties.
• Identified and maximized revenue from existing client accounts.
• Maintained high levels of productivity by actively participating in training programs as recommended.
Progressive Work History
Mar 2008 — Oct 2008
Customer Service · Breakwater Transport
Performed Duties: Shipping and receiving, delivery of motion picture film to various locations, Customer Service, filing, reception.
Nov 2006 — Mar 2008
Customer Service · CMRE Financial Services
Provided customer service for individuals with healthcare claims, and unpaid medical expenses. Collection on past due accounts and insurance settlements. Accounts Receivable, General office duties
Oct 1992 — Sep 2006
Operations Manager · Reel Easy Shipping
Provided detailed shipping procedures for the delivery of 35mm/70mm motion picture film to theaters and film storage facilities nationwide. Accounts payable, accounts receivable, provided inventory management and storage for various independent and major film studios. Outside and inside sales, provided daily route procedures for drivers as well as shipping and aging reports for upper management. Billing, customer service, and delivery of film/product inventory locally/statewide.
Activity
Education history
DeVry University
Bachelor of Science in Business Administration
