Rhea Riley
Customer Service & Allocations Manager · Topson Downs of California
La Verne, CA
In My Own Words
Hard working professional with expertise in Production & Inventory/Order management.
Work Experience
Customer Service & Allocations Manager
Topson Downs of California2017 – 2019
• Managed major department store orders to ensure on time delivery based on set requirements • Daily analysis of order fulfillment to identify potential delays, inventory availability or transfer requirements • Worked with Logistics to expedite inbound receipts to fulfill account orders to meet routing and shipping requirements • Collaborated with Sales and Production to identify opportunities to increase account growth and minimize down-trending business • Allocated orders, created deliveries and carton labels for each order based on requested ship window • Monthly meetings with Sales and Distribution Manager to provide category specific hind sights and recommendations • Maintained bulk orders between retail and wholesale systems • Built strong relationships with account buyers which facilitated in meeting expectations • Collaborated and strategized with distribution to ship orders on time
Merchandise Allocator
Leon Max, Inc.2015 – 2016
• Allocate merchandise to stores according to warehouse and store inventory levels • Conducted merchandise transfers to fill stock needs • Analyze store inventory levels, product content, assortment and demographic requirements to help with turnover goals • Worked in a team environment and collaborated with buyers and planner to achieve sales and margin • Supported District Managers and Operations inventory requests and assortment in stores • Participated in month end/quarter end meetings, providing category specific hind sights and recommendations • Traveled to store locations to review product, obtain feedback, analyze market competition and trends • Worked with the distribution manager and discussed inventory opportunities, potential issues and merchandise requests
Production Manager / Account Representative
Quetico, LLC2006 – 2015
• Liaison between Costco buyers, warehouse stores and distributors regarding distribution of goods • Ability to network and develop supportive relationships with associates, team managers and senior management • Demonstrated leadership with ability to challenge, inspire and encourage associates • Created and managed line sheets to meet and exceed deadlines • Determine the material resources and analyze inventory to meet production targets • Prepare and maintain production by running sales and inventory reports from QuickBooks to Excel to identify sales and replenishment needs • Organize samples pre and post production to ensure that all garments/items met requirements • Forecast sales for the future season and putting best sellers to be reproduced