Rachel Della Santa

Maintained and updated production logs of custom apparel to track production statistics and performance data. Communicated with clients, sales department, warehouse workers, and art department collaborating to provide the utmost quality. Automated administrative processes, resulting in a reduction in the administrative workload. Used Account Edge to create quotes and sales orders, and Square for deposit and balance payments.

Communicated design ideas effectively with clientele. Managed and adjusted garment designs in collaboration with production team. Utilized Adobe Suite to develop marketing materials. Prepared art for production using Illustrator, Photoshop, and InDesign, covering various decoration methods. Ensured textile knowledge to prevent damage during decoration. Reviewed and approved tech packs and mock-ups to uphold quality standards. Coordinated prototype development and sample approval for production. Scheduled and managed orders to align with production calendar. Facilitated communication with clients, sub-contractors, and suppliers. Handled order processing, customer service, and data entry. Organized stitch-out and sample libraries. Adapted to dynamic work scenarios. Received and processed drop shipments, and dispatched completed orders. Managed invoices and accounts payable. Provided support for photoshoots.

Rearranged and recreated vendors' samples to be more cost effective, assisted in calculating and organizing design cards using Excel and Illustrator, maintained fabric swatch and notions libraries, as well as the inspiration room

Style and assist customers with garment selections using outstanding customer service, create clientele to follow-up and advertise promotions, leading merchandiser at Long Beach location

Designed garments for sale, designed window displays, cut fabrics, inventory.

Used outstanding customer service to assist customers with apparel choices, as well as focus on loss prevention, trained several new associates on company policies, proper register methods, and etiquette, loss prevention, and appropriate store presentation

Submitted hand-drawn apparel designs for possible production, created hand-made jewelry and accessories for sale, assisted head designer with garment construction, managing the store, point-of-sales, and inventory, demonstrated visual merchandising by choosing garments and accessories for seasonal displays, as well as decorating the store