In my own words
— Paige<p><span style="background-color: transparent; color: rgb(0, 0, 0);">Director of Operations with over eight years of experience in account management and strategic relationship building, enhancing efficiency and driving growth.
Skilled in financial management and team leadership, with a proven track record of improving operational processes and boosting sales. Passionate about leveraging innovative strategies to optimize business performance and customer satisfaction.</span></p>
Trajectory
Mar 2024 — Now
Director of Operations · SailTime, Newport Beach
-Manage key client accounts, ensuring retention through strategic relationships and proactive support
-Support VP in closing new contracts by building potential member relationships and networking
-Oversee accounts payable and receivable for five units, enhancing processes for efficiency gains
-Improve account management operations, achieving measurable efficiency ad response time improvements
Nov 2021 — Mar 2024
Marketing & Sales Coordinator/ Accounting Assistant · SailTime, Newport Beach
-Built lasting hotel partnerships, boosting sales through strategic relationship management
-Developed marketing material, enhancing product knowledge and driving revenue growth
-Executed targeted social media campaigns, increasing brand visibility and sales
-Managed digital ad campaigns within budget, optimizing reach across platforms
-Streamlined reporting process, improving efficiency and supporting financial tasks
May 2020 — Nov 2021
Operations/Marketing & Sales Assistant · SailTime, Newport Beach
-Closed eight charters monthly by engaging past clients and new leads via email and social media
-Collaborated with hotel concierges to boost sales through custom marketing materials
-Managed five business units’ schedules, finance, and customer service efficiently
-Lead a team of ten USCG Captains, enhancing operations though effective communication
-Supported accounts receivable tasks, showcasing strong accounting skills
Aug 2017 — May 2019
Senior Front Desk Manager · Concordia University, Irvine
-Built strong relationships with stakeholders, enhancing team cohesion and communication
-Leads front desk team, achieving a professional and organized reception environment
-Oversees vendor equipment management, ensuring accountability and efficient operations
-Fostered a cohesive team atmosphere by mentoring new hires, enhancing team efficiency and morale
May 2017 — Aug 2017
Sales Associate (Seasonal) · Orangetheory
-Built Client trust by tailoring sales strategies, achieving six memberships monthly
-Ranked top three in sales by consistently exceeding targets through relationship building
-Handled front desk tasks with precision, ensuring smooth class bookings and payment
-Implemented targeted sales strategies, wrestling in noticeable gaines in membership sign-ups and client retention
Activity
Education history
Concordia University, Irvine
B.A. in Communication Studies | 2015 - 2019
