Paige Heiser
Director of Operations · SailTime, Newport Beach
Newport Beach, California
In My Own Words
<p><span style="background-color: transparent; color: rgb(0, 0, 0);">Director of Operations with over eight years of experience in account management and strategic relationship building, enhancing efficiency and driving growth. Skilled in financial management and team leadership, with a proven track record of improving operational processes and boosting sales. Passionate about leveraging innovative strategies to optimize business performance and customer satisfaction.</span></p>
Work Experience
Director of Operations
SailTime, Newport Beach2024 – Present
-Manage key client accounts, ensuring retention through strategic relationships and proactive support -Support VP in closing new contracts by building potential member relationships and networking -Oversee accounts payable and receivable for five units, enhancing processes for efficiency gains -Improve account management operations, achieving measurable efficiency ad response time improvements
Marketing & Sales Coordinator/ Accounting Assistant
SailTime, Newport Beach2021 – 2024
-Built lasting hotel partnerships, boosting sales through strategic relationship management -Developed marketing material, enhancing product knowledge and driving revenue growth -Executed targeted social media campaigns, increasing brand visibility and sales -Managed digital ad campaigns within budget, optimizing reach across platforms -Streamlined reporting process, improving efficiency and supporting financial tasks
Operations/Marketing & Sales Assistant
SailTime, Newport Beach2020 – 2021
-Closed eight charters monthly by engaging past clients and new leads via email and social media -Collaborated with hotel concierges to boost sales through custom marketing materials -Managed five business units’ schedules, finance, and customer service efficiently -Lead a team of ten USCG Captains, enhancing operations though effective communication -Supported accounts receivable tasks, showcasing strong accounting skills
Senior Front Desk Manager
Concordia University, Irvine2017 – 2019
-Built strong relationships with stakeholders, enhancing team cohesion and communication -Leads front desk team, achieving a professional and organized reception environment -Oversees vendor equipment management, ensuring accountability and efficient operations -Fostered a cohesive team atmosphere by mentoring new hires, enhancing team efficiency and morale
Sales Associate (Seasonal)
Orangetheory2017 – 2017
-Built Client trust by tailoring sales strategies, achieving six memberships monthly -Ranked top three in sales by consistently exceeding targets through relationship building -Handled front desk tasks with precision, ensuring smooth class bookings and payment -Implemented targeted sales strategies, wrestling in noticeable gaines in membership sign-ups and client retention
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